Overall Ratings & Reviews The Bentinck Hotel

The staff as requested excellent. The woman who checked me in was very professional. The issue is the location. Basically it is next to a Tesco. This Tesco has deliveries 24 hours per day. 1.30 am and it sounded like someone was trying to smash the hotel door down. It was a large truck unloading metal trollies full of food. This was so loud and went on for an hour. Then at 5.30 am the same thing again.

Lovely small hotel, right by the train station and night life, clean and cozy. Free continental breakfast or well worth to upgrade for a nice cooked breakfast for £10.50.

The room its self was clean but it needed renovating. The bed was made of who knows what and I actually scraped my leg on it as it was rough. The walls has cracks badly filled and some brackets in for a bedboard that had fallen down. To think they are still charging full price for this is a joke.

Brilliant boutique hotel, friendly staff, comfy bed! Only stayed one night but would happily stay for a week!

Superb location right next to the station and all main attractions within walking distance. Unfortunately, windows are only single-glazed so very noisy from 5am.

Just wanted to tell you of my experience with this hotel. Travelling back to newcastle my husband who has terminal cancer took unwell. I booked this hotel with about 40 minutes before arriving. After driving around we could not find it so I rang them. I was informed that you have to park at the station then walk through to the hotel. Really, no mention of this on the website, so due to my husband not being ok to walk unaided, having our daughter who is autistic and luggage this was not an option. So I asked for a refund. I was told i had to take it up with hotel.com. On contacting them I was told this was not the case. So I am penalised because they are not disable accessible and out of pocket. I then had to pay for another hotel. I have emailed regarding a refund but no reply. Absolutely disgusting customer service.

Was upgraded to a great family room with a view of the Castle. The room and hotel had character I wasn’t expecting. Great central location including for the station.

It was smelly as i when up stairs no toilet in room, mold in bathroom, kettle but no cups and no water not safe for a woman on there own, never staying there i wouldn't recommend anyone to stay, i would love to put some pictures on the review it was DIRTY. Never again.

Comfortable beds and greta friendly staff. Two minutes from walking train station is a huge plus point. Decent continental breakfast included. Will defo stay again

Great service, easy check in and everything explained to us from the lovely lady behind the bar, would definitely stay again

Lovely staff , amazing location , room and en-suite was perfect and had everything

Very handy for trains station. Easy walk down canal to city centre

You need to ensure you have your key! No support after 2100 unless you wrote the emergency number down.

Everything was good abiut our stay at the Bentinck. Quiet, comfortable, clean, welcoming and unexpectedly continental breakfast was included in the already reasonable price.

Absolutely lovely hotel was noisy but was expected in that area but can’t fault how nice everyone was in the hotel such a warm welcome and couldn’t do enough for you would definitely recommend it

Quirky hotel, place itself could do with a little tlc but it's nice enough. However the rooms get really hot, the windows are only single glazed, there's no aircon or fans in the rooms. Therefore you have to leave the windows open in the summer. If you're unlucky enough to be facing the station entrance you will get tescos restocking at 5.30 in the morning and no sleep, never heard so much noise. Not the hotel's fault but they can do things to improve the situation like double glazing and having electric fans in the rooms if aircon is too much.

The hotel is in an incredibly convenient location if you're coming from the train station and are staying in the city center. It's interiors are a great mix of retaining the original historic features and updating for guest comfort. The employees were helpful and kind. Highly recommend!

Great location staff were all very friendly and helpful

Nice hotel - good location for station or city. Complementary continental breakfast was a nice surprise

Comfortable and friendly personable staff. Cannot complain.