7.2
Pleasant
From 39 reviews
Cleanliness

7.2

Room Comfort

7.2

Service and Facilites

8.0

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Traveler Reviews Caravan Serai

Number of reviews per page
20
40
Top reviews
Ellen
icon-Leisure
Leisure
8.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

A lovely retreat. A great place to center yourself. I absolutely enjoyed my stay. Only one piece of advice to those considering this hotel. If you are planning to take advantage of spa treatments, I would call them in advance to make sure the spa will be open during your stay. I found that the hours were not always consistent with several hotels in Morocco. Enjoy!!
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catherine hughes
6.0
/10
Reviewed 114 week(s) ago

Hotels.com verified review

We have long loved caravanserie So charming - lovely pool Gorgeous architecture- not posh but delightful - staff still lovely However - the food used to be quite good Not so now And the interiors of the shared spaces a little shabby
Verified traveler
10.0
/10
Reviewed 374 week(s) ago

Expedia Group verified review

Beautiful stunning relaxing tranquil hotel to stay
Alicia
10.0
/10
Reviewed 405 week(s) ago

Expedia Group verified review

We were recommended to this hotel by a friend who has stayed here before. It’s a special boutique house with traditional Moroccan architecture features, away from the chaos in downtown Marrakesh. We loved our room with a private pool - it was beautiful, peaceful and quiet. If you want to go into the old town Médina, it’s about 25 mins drive and the hotel has free shuttle bus at 10am and 6pm. Definitely a place to come back if we visit Marrakesh again.
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francois
2.0
/10
Reviewed 470 week(s) ago

Expedia Group verified review

Extremely disappointing Motel, not sure how they manage to get stars for this dump. For one you have to drive on an extremely bad dirt road. You have to cross the village's streets with open sewers into the middle of those streets. The motel is on the edge of a cliff with a dirt parking space in front of the Motel that fits 4 or 5 vehicles. The motel inside is extremely dusty and not well maintained. The room were rather furnaces. Although equipped with A/C, the A/C was very inefficient because the Windows and doors as well as their frames were not air tight and the AC units were small for the space they were supposed to cool off. The beds and the mattresses were of an extremely poor quality. They still use the spring mattresses and the spring beds of 1970's. Forget about a restful night for many reasons: too hot to sleep, bad mattress and bed, and when finally you started getting a wink at 4:00 am, the call for payer over a blaring old speaker will for sure spring you out of bed. The facility is designed to imulate an ancient village Riad, however they seem to have confused antiques for junk. Many items such as tables, doors and windows are an absolute junk, but they try to pass them for antique. The breakfast was very generous if you don't mind the hoards of flies that you know for sure they had their previous meals from the street's sewers.
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Scott
10.0
/10
Reviewed 528 week(s) ago

Expedia Group verified review

Our stay was wonderful from start to finish. The staff were multi-lingual which made it easy to communicate. They were willing to help us set up a camel trek,shuttle us daily into the marketplace in the centre of Marrakesh and give us advice on how to handle ourselves when haggling for things in the market. We were even shuttled to a Moroccan Fantasy show one evening, which displayed the legend and folklore of this enchanted place through music and equestrian expertise. On Wednesday we explored the local village's weekly souk. This was an amazing experience, but we would not have done it without the escort of a staff member from the hotel. They made it a wonderful and exciting experience for us. (A HUGE THANK YOU TO ALI the hotel manager!) The hotel was clean and beautiful. Every evening the pool was lit by candle light. The gardens were beautiful both in the night and the day! The bed was very comfortable. We enjoyed a private suite with a private pool (room number 1) and I highly recommend it if you are able to secure that particular room. It was worth every penny! We have already recommended this hotel to our friends, including a random stranger on the plane on our return trip. If you choose this hotel, you will not be sorry. Do be aware of the difficulty in driving back to the hotel if you are renting a car. The roads are really rough dirt roads. I would recommend using the hotel shuttle service for everything. Free shuttle to the market, low cost otherwise.
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karime
8.0
/10
Reviewed 550 week(s) ago

Hotels.com verified review

The hotel is fantastic, but the neighbourhood is not very nice. It is very difficult to find the hotel and at the end we ended up renting a car in order to drive into Marrakech. There is a bus service that is offered but we preferred to not depend on the bus schedule. We really enjoyed our stay and hope that the hotel will be able to have the road paved and better signs put up.
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Richard
10.0
/10
Reviewed 551 week(s) ago

Expedia Group verified review

The positioning of the Hotel isn't fantastic, but to be honest once you enter the front door there is very little reason to leave the Hotel, they have everything you need there and the whole ambiance and overwhelmingly friendly staff means that you don't want to go anywhere else. The reason I went to Marrakesh was to relax after a very exhausting year and that is exactly what I did, from relaxing by the pool or in the gardens, to some of the best massages I have ever had, after just one week I was completely relaxed Mohammed the Operations Director could not do enough to help me during my stay, he arranged Mountain Bikes to be delivered to the Hotel, trips to the Atlas Mountains including a guide, bookings in some of the best restaurants, nothing was too much trouble
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Verified traveler
8.0
/10
Reviewed 555 week(s) ago

Hotels.com verified review

very pleasant stay at this great retreat just outside marrakech centre. friendly staff, delicious meals and a great shuttle service to make getting in and out of the busy souks easy
Frederic
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Hotel typique marocain .confortable, grande chambre et personnel aux petits soins.
Verified traveler
4.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

The hotel is situated in a slum. Hotel has it´s own taxi, since taxis does not want to drive there and their taxi is expensive. We changed to another hotel during our stay.
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Maison d'hôte a l’extérieur de la frénésie de Marrakech. Ideal pour les familles recherchant charme et authenticité. Le personnel est disponible et souriant.
Vincent
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 143 week(s) ago

Expedia Group verified review

Très bon weekend à refaire piscine privée parfait
Verified traveler
icon-Friends and Family with Children
Friends and Family with Children
8.0
/10
Reviewed 309 week(s) ago

Expedia Group verified review

Un peu compliqué à s’y rendre et à trouver l’établissement mais l’endroit est vraiment sympa et relaxant. Très beau cadre
moea
8.0
/10
Reviewed 310 week(s) ago

Hotels.com verified review

Séjour reposant dans un cadre agréable. Il y a toujours des améliorations possible, notamment concernant la connexion wifi et les chaînes satellites qui sont pour la plupart inaccessibles. Pour le reste, très belle maison, chambre spacieuse et bien aménagée, espaces communs accueillants. Pour les amis des chats vous serez comblés (il y a aussi des tortues) Petit déjeuner agréable (local, frais, bon et complet) A noter que l’hôtel est assez isolé, obligation d’être véhiculé si on veut se balader.
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Verified traveler
6.0
/10
Reviewed 319 week(s) ago

Hotels.com verified review

All staffs are professional and kind, calm place for relax, well maintained with classical decoration. bit Far from city(off road, nothing near to hotel), too many insect(ant), no wifi in the room (we were biggest room), private swimming pool is dirty(we couldnt swim in there even our purpose was that)
Verified traveler
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 327 week(s) ago

Expedia Group verified review

Prachtige en ruime kamers, iedere kamer heeft ook een terras. Personeel is top, wij reisden met ons eenjarig zoontje, alles wat je vroeg kon geregeld worden. Shuttleservice erg handig. Menukaart kan wat meer variatie gebruiken, wellness was teleurstellend.
Verified traveler
10.0
/10
Reviewed 342 week(s) ago

Expedia Group verified review

Tolles hotel mit viel flair, ist so wunderychön dass man nur staunt. Leider weit ausserhalb...man muss alles im hotel konsumieren, man kan in def näheren umgebkng nichts kaufen.Es wird ein kostenloser transport in die medina angeboten.
Deb
10.0
/10
Reviewed 343 week(s) ago

Expedia Group verified review

A fabulous, quiet, boutique hotel away from the bustle of the city but close enough to be in the centre of town within 30 mins. The food was excellent. The rooms are fabulous. And the treatment in the Hamman just what I needed to recharge the batteries. Its my 3rd trip in 18 years and I will be going back!
Lone
10.0
/10
Reviewed 361 week(s) ago

Expedia Group verified review

Vi havde en fantastisk ferie på dette meget autentiske og anderledes hotel. Lå tilpas langt uden for storbyens larm og vi havde mulighed for at komme helt ned i tempo. De mange terrasser rundt omkring på hotellet gjorde det muligt altid at finde en plet med sol. Personalet var ualmindelige søde og gæstfrie og spurgte hele tiden, om vi manglede noget. Absolut et sted vi vil anbefale, hvis man er til ro og hyggelig atmosfære. Kommer gerne selv igen.
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