Overall Ratings & Reviews The Ambrose

Front desk staff friendly and helpful

Clean and friendly hotel

A lot of issues with the room. Toilet didn't work. Bath faucet didn't work. Shower drain stopped up. I complained and they did fix the issues the next morning, but very inconvenient on the day I arrived. Room service menu limited and stopped at 7 pm every night. No room service Monday. No bar to speak of. Happy Hour was worse than a bad airport lounge. One of the worst hotel experiences in my decades of travel. Definitely NOT worth the money. My first time staying there, but will never go back...

The hotel staff was friendly and cordial, the hotel was clean and cozy.

Nice staff, nice gym, large rooms

Great hotel! Excellent location and very clean and spacious rooms.

We had a really lovely stay at this hotel. The place was really clean and amenities were updated. The staff was so kind and accommodating. Will definitely be returning and recommending to family and friends.

Loved the car service and the bakery across the street

The hotel doesn’t have a restaurant, you can order a room service and have breakfast near lobby but it’s very limited. Kind of in the middle of nowhere.

Wonderful experience at check in. Great service throughout. Property is in need of a little bit of a refresh in some ways as things look a tiny bit dinged up or fatigued. But overall a lovely stay.

The place is clean and in a very good location. Our room was facing the back alley and every morning at 6 AM we were woken up by very load banging noise of garbage collection trucks that banged the trash cans with such force that everything felt like falling apart. Heat/AC system has been very noisy too interrupting our sleep every time it tuned on or off. The white noise devices were totally useless in this environment. Getting a quiet room has been our only request prior to checking in.

We loved our stay at The Ambrose! The service was impeccable, great perks (coffee, wine, bikes, Tesla…), and our room was great. We definitely hope to be back!

Great hotel in Santa Monica. Pricey but worth it. Many aspects of a lux hotel in an average location. Room was clean and the staff really friendly.

Wonderful!! Did not enjoy the perfume scent in the lobby area but otherwise terrific!

Staff was absolutely delightful! Beautiful clean rooms. A must stay property.

Very friendly staff and incredibly accommodating! Excellent restaurant suggestions and many places to sit comfortably and chat while outside the room. Will absolutely be back!

I always enjoy staying at the Ambrose. It is close to all, property is clean and beds are comfortable.

Lots of reviews for other properties in the Santa Monica area mentioned un housed people being an issue so I was nervous, but that wasn’t an issue at all. The property was super quiet and peaceful. It’s right across the street from an amazing bakery too. I really enjoyed my stay here.

The hotel is very nice but there is a $39 fee to park each night and we are handicapped so we parked on the street using our placard.

When we checked in there was a squashed cockroach on the floor. When I went to get coffee the next morning the milk was sour and curdled. The electronics that were supposedly in the room either were not present or didn't work. Impossible to get the TV casting to work, and the white noise machine referred to on a card in the room wasn't even there. When we called to ask for one, the person at the front desk told US to come down and fetch it and then wasn't there when we actually came down. We had to wait for 15 mins with three other people who also needed service. And all this for $400+ a night. What a ripoff.