Overall Ratings & Reviews JW Marriott Hotel Sanya Dadonghai Bay

Excellent accommodations with a close proximity to beaches and restaurants.

We loved the size of the hotel and its luxury amenties. Truly world class excellence.

Room was not as described/pictured on Expedia (family room, there wasnt even a desk to work at). Staff were unable to communicate in English. Staff attempted to charge for breakfast that was included with booking. While the facilities are nice, the overall experience was unbecoming of the JW Marriott brand.

A nice resort with amazing facilities. We enjoyed the stay

It was great. Thx

My third time at this property - still very impressed. Location is on a beautiful sandy beach coast line, with lovely blue water. My room with balcony offered a sweeping view of the ocean, and the bed was very comfortable, and overall quality very good. Thanks to the staff as well, for their support and service, keeping me happy and safe, the whole stay. Back again soon. A+++

The Premier Room Premier Sea View was only available if you went out to the balcony. I understand sea view is often in the general direction of the sea but a Premier sea view suggests something special and as the room was not cheap we were not impressed. The staff changed our room to Executive with full sea view for Rmb200 more per night but this included use of the Executive area where drinks, snacks and a simple dinner were included. We were happy with this deal. Breakfast buffet is huge but the western items by the egg station, such as bacon, beans, tomatoes, mushrooms etc were cold. Also the pancakes and waffles were stone cold unless there when being made. We thought it may just be an off day but on the 2nd day with great omelette and cold sides we mentioned this and the next day they added heat lamps over the food. It helped a little and the food was then lukewarm. The staff fussed over us each morning but as I said this really is something that affects all guests. Chinese guests would never accept anything other than fresh food. The staff ttied their best. We paid Rmb300 each for Christmas dinner but it was very disappointing. There was Turkey and Ham but no vegetables, not even potatoes. The meat was just added to the traditional evening buffet so we spent $100 to get some Turkey and Ham. Finally, the pool is great but is in shadow after lunchtime. At the end of the day this may be a Marriott but it is a Chinese hotel. Super staff let down by avoidable issues. V.Clean

It was very nice. Our room was big and comfortable. A large tub besides the shower was nice. Since it is a Western hotel there were a few English news station and HBO. Disappointed that there was not a beach to walk directly onto from the hotel. The pool area was very nice and big. The breakfast buffet was awesome! We liked the large variety of food both Western and Chinese. It is a very nice hotel! JW Marriott didn't disappoint us!

I’m a premium business globe trotter and I booked with high expectations of JW with myself Staying in a single bed with my family in other 2 rooms. Although Service was satisfactory, the room furniture has aged with Low premium experience. Aside, air conditioning is disappointing which malfunctions in middle of night and This happened to all 3 rooms. Further, Hotel beverage and cafe is ridiculously high with a standard sandwich at 10usd and an ice cream at 5usd. I don’t mind paying for quality but the prices defied business logic unexpected from a global hotel operator. I question if there is a global quality audit carried out.

Very beautiful property! The service of the staff is good. Except for the F&B staff need to improve on the attentiveness. Need to ask for coffee/tea during breakfast. Suggest making it self-service. Front Office staff Kelly is very helpful!

Great location, great and well maintained property.

The swimming pool is good, buffet breakfast have a lot of choice. Close to Daidonghai beach (walkable distance) and they have shuttle service to malls in Daidonghai area (pre booking required). However, the rooms are a bit old.

Our stay at the JW Marriott was great. From the get go we received a free room upgrade to a room with a better ocean view by Misty. The room itself was very clean and modern with plenty of storage space for clothing, which I really appreciated. The bed was big and comfortable, the room and balcony furniture was also very nice and clean, and the big round bathtub was definitely a highlight. The hotel itself featured one moderately sized swimming pool that was not too crowded throughout the day, and offered a nice reprieve from the hot, humid weather. The hotel is not located directly on a beach, you have to walk maybe 10 minutes or so to get to the beach and 15-20 to get to a public swimming area. The hotel is near to the city which was nice for shopping, eating out, and general nighttime strolling. The breakfast buffet was very comprehensive with delicious Western and Chinese options. The omelettes and pastries were delicious. We also opted for a dinner buffet on one of the nights. There was a huge selection of foods and each table gets an individual small hot-pot with many options for ingredients and sauces. As a dessert lover, I especially liked the chocolate cake. We also spent time in the game room playing ping pong, pool, and foosball. Overall the design of the hotel, convenient location, friendliness of the staff (front desk, recreation room, housekeeping, and valet), and great food made our stay fantastic!

Staff are helpful. Rooms are clean. Good amenities

Smell of cigarettes in a non smoking floor. Not hotel's fault but the guests.

It was sprawling. The pool, restaurant and room were a distant away from each other. It was clean and modern looking. The room was huge and well thought out (room for 3, 2 double bed) . Everything was located at the right place in a rectangular room. From shower, bathtub to a separate toilet cubicle. It had a small round table with 2 chairs, a bench, a cushioned bench and a small chaise lounge.

It really lived up to its expectations and the staffs are all so welcoming and pleasant. Especially Chalene who was very helpful during check in and check out, and always carried a smile on her face. The rooms were big and spacious and it exudes an aura of exclusivity and made us feel very comfortable. the only drawback was the hotel breakfast area which was a little small for the number of seats and got a little crowded and messy during the peak breakfast hours.

Walking distance to beach area, spacious room, friendly and helpful staffs

Excellent standard hotel. High quality accommodation in an enviable location. Food is also of very good quality. Local area has not been developed to the level expected e.g. several other hotels built but not finished. Approximately 10-15 min walk to nearest shops. Dadonghai Bay is developed, primarily aimed at Chinese and Russian tourists.

amazing resort with friendly staff, close to local amenities