TownePlace Suites El Paso Airport

Explore TownePlace Suites El Paso Airport
9.0
Exceptional
From 394 reviews
Cleanliness

9.2

Room Comfort

9.2

Location

8.8

Service and Facilites

9.0

Traveler Reviews TownePlace Suites El Paso Airport

Number of reviews per page
20
40
Top reviews
Tracey
icon-Leisure
Leisure
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

There was no hot water whether you showered early in the morning or late at night. Housekeeping brought clean towels once in 6 days and did no cleaning whatsoever. Elevator floors were filthy.
Roxanna
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Everything here was very clean, the service was great, the breakfast was crappy, the area was very peaceful and quiet, parking isn't free so keep in mind before you book because hotels.com or the property dont notify you. Overall a great stay.
Terri
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The room was nice with kitchenette; however, we were only staying one night before a flight at 6 am the next morning. The television screen in our room did not have connection - no TV. Front desk said technician was not available and when asked offered no refund. Then, while trying to sleep because of early flight.... a terrible noise awoke me. It sounded like someone was running a power tool! Unable to sleep, I called front desk at 11:30 pm. This clerk was very kind, said he would walk the hallways and listen. However, at 12:30 am, I heard it again. This time I realized that it was the refrigerator compressor, in the refrigerator in our room!! Solution - I turned off the refrigerator. I reported it to the front desk in the morning. Again, no offer of compensation. I don't know if the hotel has repaired the TV Direct TV connection or if they have repaired the refrigerator. If you are staying here, be sure to test/check/listen for everything in room as soon as you arrive. We did not have the breakfast or use any amenities; it was just to be a good rest before early flight - not.
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ReBecca
icon-Business
Business
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

The hotel was clean, the rooms had very cute kitchen set uos and the breakfast was good. The staff was excellent. They were friendly, helpful and kind. They were the Best part of the hotel.
Cindy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Clean hotel
Colleen
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

There was no hot tub
Richard
8.0
/10
Reviewed 80 week(s) ago

Hotels.com verified review

The rm was excellent bad the mattress was terrible very uncomfortable
Abhijit
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 131 week(s) ago

Hotels.com verified review

Excellent accommodations and well maintained facilities. Breakfast is exceptional (eggs taste fresh not like plastic in other hotels). Highly recommended!
Jesus
8.0
/10
Reviewed 156 week(s) ago

Hotels.com verified review

Booked a 5 day stay at this hotel thru Hotels.com., which stated “free parking”. On arrival I was told there would be a $10 per day parking fee. Checked the hotel’s website which states “parking available. No gated parking. No one checking on who is parking. Corporate greed on the part of the hotel and inaccurate property information by Hotels.com resulted in having to pay an extra $50. This property is not in New York or LA to be charging parking fee. Hotels.com needs to verify their claim of free parking.
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Jim
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 173 week(s) ago

Expedia Group verified review

The cleanliness of the hotel was very impressive. The staff was friendly, courteous and helpful. I recommend this property highly and would not hesitate staying here again.
Meygan
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 182 week(s) ago

Expedia Group verified review

Hotel was beautiful, well maintained, and in a great location. Staff wasn’t too friendly, and the breakfast selection was very sad.
Richard
icon-Leisure with Pet
Leisure with Pet
10.0
/10
Reviewed 184 week(s) ago

Expedia Group verified review

Other than what was checked in previous question there is nothing to add for me. I was there very short time and did not utilize property other than to take my dog out. Nice place though
Don
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 187 week(s) ago

Expedia Group verified review

The property is ok, nothing special but their ridiculous pet fee" $117 per night" is outrageous. Post it somewhere, it's not like they groomed the dog or gave her a bath.
Pearl
8.0
/10
Reviewed 190 week(s) ago

Hotels.com verified review

Housekeeping never came to clean our room while we were gone.
Greg
10.0
/10
Reviewed 192 week(s) ago

Hotels.com verified review

Clean room, great location in a quiet area close to nightlife, restaurants and the interstate.
Amanda
2.0
/10
Reviewed 193 week(s) ago

Hotels.com verified review

We arrived after 11 pm on a Thursday night. We got checked in fairly quickly. Went up to our room, and it was one king bed. I booked a 2 queen suite with fold out couch as we had our 3 kids with us. Went back down to the front desk, and she said sorry, they had no rooms like that available. We had already prepaid, they would not refund and it was so late we couldn't go anywhere else. The next day we were given the correct room, but never refunded for the first night, and half my family had to sleep on the floor. Not what I would expect for a hotel that we paid $140 a night for, and even worse they wouldn't refund our first night. Now I am stuck disputing with our credit card company for the first night. IF the room mess up wouldn't have happened it really is a nice hotel, good location, and everything else was fine.
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Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 203 week(s) ago

Hotels.com verified review

Updated rooms and clean. Definitely was worth it.
Sarah Bakabak
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 206 week(s) ago

Expedia Group verified review

Claudia
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 207 week(s) ago

Expedia Group verified review

Roomy except idk if there was wifi
Trent
8.0
/10
Reviewed 225 week(s) ago

Hotels.com verified review

The hotel is in a good location. It is not a newer hotel and some of the cleanliness can be questioned. There is a free breakfast that consist of granola bars, muffins, pre packaged juices and yogurt. Hotel is definitely not worth the price. Had to pay a $100 non-refundable pet deposit for my 6 pound dog.
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