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Traveloka (66)

8.6

Very Good

From 66 reviews

Provided by travelers on

Cleanliness

8.7

Room Comfort

8.6

Meal

8.5

Location

8.4

Service and Facilites

8.7

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Traveler Reviews New Era Hotel and Villa

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Customer reviews

Dong H. N.

10.0

/10

Reviewed 74 week(s) ago

Khách sạn sạch sẽ, dịch vụ tốt

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Hongmy N.

9.4

/10

Reviewed 132 week(s) ago

Khách sạn 4 sao sạch sẽ và chu đáo Nhân viên thân thiệt nhiệt tình

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Accommodation's Reply

28 Nov 2022

Dear Ms Ngo, New Era Hotel sincerely thank you for your good comment and appreciate the service of the hotel. We will try harder to improve the service and look forward to welcoming you back soon in the near future. Best regards, Hotel management.

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Scott Frank

6.6

/10

Reviewed 289 week(s) ago

Staff are not friendly, not enthusiastic

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2 people find it helpful

Accommodation's Reply

29 Nov 2019

Dear Ms My - Scott Fank Thank you for taking the time to provide your feedback after your recent stay with us. We are sorry to hear about your experience, we contacted Ms. My directly - who stayed in this room to clarify the problem. As we talk, the problem is the misunderstanding between the customer and the receptionist. You also understand the fun of exchanging, besides the hotel is also very convenient for booking as you know, so we are looking forward to welcoming you in the near future. Thank you once again for your comments, and we hope to hear from you soon Best regards! New Era Hotel & Villa

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BUI M. P.

6.1

/10

Reviewed 292 week(s) ago

Hotel is so so, smoking around and hard to find, unfriendly

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Nguyen N.

Romantic

6.3

/10

Reviewed 342 week(s) ago

The room layout is good but my room has an unpleasant odor. Room without slippers. The toilet when flushing in the bathtub leaks out of the bathroom floor. Hix.

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Pham T. T. H.

Business

8.5

/10

Reviewed 350 week(s) ago

Room furniture is very quality, clean. Good service will come back

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1 people find it helpful

nguyenminhky

9.1

/10

Reviewed 353 week(s) ago

Very satisfied with the quality, almost every time to Hanoi I also stay at the hotel

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Nguyen T. L.

Romantic

9.7

/10

Reviewed 360 week(s) ago

the staff was friendly and understanding

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Le Van T.

Business

8.5

/10

Reviewed 360 week(s) ago

The money is good and good, there is nothing to complain about

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Tran N. T. A.

Medical

9.1

/10

Reviewed 363 week(s) ago

I used to be a 4-star hotel receptionist in Ho Chi Minh City. Talking about scale, maybe New Era is not equal. But for the quality of the room I found the hotel much better: spacious, clean and comfortable.

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