Overall Ratings & Reviews Holiday Inn Express & Suites AUSTIN NW - FOUR POINTS by IHG, an IHG Hotel

Hotel seems to have new management as some things have changed since we been there

Geeat

My stay was great the staff was great could not have a better staff

Clean and friendly staff

The lobby and exterior was lovely! Then you approached the elevator. Looks like a rehab had been started and then just left. The elevator was dirty and the button loghts didn't work. The 2nd floor continued to be dirty and trashed with a potential remodel. The room was dated. The chairs has dust in the cushions. The king sized bed was hard. Then the shower. OMG! Ive never had to take a washcloth to clean a showerhead before. Filthy with mold. The corners of the tub was moldy and the assist bars were jacked up. And of course the tub didnt drain... Then with this being in the heat of TX, i tried to hydrate. 1st with the water in the fitness room.Then the cold water they offered in the lobby. Both had a nasty taste. Definitely not filtered. Not what i expected from a Holiday Inn.

The stay overall was good. The bed was very firm and the pillows went flat as soon as your head hits the pillow. They must of been renovating because room numbers weren't hung up and it looked like fresh paint in the hallway. We had an issue of having the wrong type of room but the night audit at the desk fixed it quickly which I really appreciate his help.

Staff was friendly and the locations was great! Has a good amount of things that are close by and was easy to get in and out of the property. Really liked the covered patio for the pool, as well the covered parking lot that’s under the hotel!!! It was a very safe place to stay at! Great for a girls trip!!!

Easy to get to, even for out-of-towners. Very nice breakfast. Super easy check in and even easier check out. Clean comfortable room.!

I had an amazing stay with my fiance. The rooms were cleaned. Anytime I needed towels i got them easily. The breakfast was delicious with different choices and the lobby staff was very accommodating and present. Even parking was easy to find.

Great stay

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The hotel is located in a quiet location, surrounded by shops, restaurants, and easy access to major highways.

It looked like there was some construction happening on the floor we were on. The air conditioner didn't work properly and only cooled if you had it on constant fan.

The place was nice and clean and the staff met all our needs.

Property was very clean and we had a nice stay. Breakfast was amazing.

All was greaat.

Clean property and was very quiet.

Room was nice and comfortable. Our floor was under construction with painting being done so it didn't present very well. Hottub was awesome but the pool was freezing cold and all the pool chairs were torn.

Great place!

Really good hotel, breakfast, location, all