Verified Traveler

10.0

/10

Reviewed 5 day(s) ago

Clean rooms, cheap, strategic location

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M***d

Staycation

10.0

/10

Reviewed 4 week(s) ago

Fresh hotel, centrally located, attractive breakfast menu.

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Accommodation's Reply

08 Dec 2025

Dear Valued Guest, Thank you for choosing our hotel as your accommodation during your stay in Bogor and thank you for taking the time to write about your experience. We are very pleased that you enjoyed your stay at our hotel. Your review is very valuable in maintaining our standards of service and facilities in the future. Thank you again and we look forward to welcoming you back to Zest Hotel Bogor.

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V***n

8.5

/10

Reviewed 5 week(s) ago

The place is comfortable. There's a smart TV. But only in some rooms, not all. It would be even better if all rooms had a smart TV.

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Accommodation's Reply

26 Nov 2025

Dear Valued Guest, Thank you for choosing our hotel as your accommodation during your stay in Bogor and thank you for taking the time to write about your experience. We are very glad that you enjoyed your stay at our hotel. Your review is very valuable in maintaining our high standards of service and facilities in the future. For more information, we are currently upgrading the Smart TV system in all rooms. Thank you again and we look forward to welcoming you back to Zest Hotel Bogor.

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D***O

Transit

8.5

/10

Reviewed 6 week(s) ago

Everything's okay. The AC is cool, the location is strategic, but there's not enough parking.

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Accommodation's Reply

21 Nov 2025

Dear valued guest, Thank you for choosing our hotel as your accommodation during your stay in Bogor and thank you for taking the time to write this review. We apologize for the inconvenience caused by our parking, but just to let you know, we have 3 parking spaces available and for your next visit, our security guards will be happy to provide complimentary valet parking. Your comfort is our top priority. Thank you again for the great review and we look forward to welcoming you back to Zest Hotel Bogor.

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V***n

Leisure

10.0

/10

Reviewed 6 week(s) ago

The hotel is good and comfortable. Luckily, I got one with a Smart TV.

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2 people find it helpful

Accommodation's Reply

21 Nov 2025

Dear valued guest, Thank you for choosing our hotel as your accommodation during your stay in Bogor and thank you for taking the time to share your experience through this review. We are very glad to hear that you felt comfortable and relaxed during your stay. Your comfort is our top priority. Thank you again for your warm review. We look forward to welcoming you back to Zest Hotel Bogor again.

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NT

Nikki T.

Transit

9.7

/10

Reviewed 8 week(s) ago

Comfortable hotel, cold AC, clean, and really good sleep here.

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1 people find it helpful

Accommodation's Reply

05 Nov 2025

Dear Nikki, Thank you for choosing our hotel as your accommodation during your stay in Bogor and for taking the time to write about your experience. Your comfort is our top priority. Thank you again for your warm review. We look forward to welcoming you back to Zest Hotel Bogor again. Best regards, Hotel Manager, Wanda Arif Mahmud

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S***i

10.0

/10

Reviewed 8 week(s) ago

Always stay here when in Bogor... Comfortable hotel... Highly recommended.

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Accommodation's Reply

05 Nov 2025

Dear Valued Guest, Thank you for choosing us during your stay in Bogor. We appreciate you taking the time to share your experience with us. Your comfortable stay is our priority. Thank you once again for your warm review. We look forward to welcoming you back to Settel Hotel Bogor. Best regards, Wanda Arif Mahmud Hotel Manager

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D***a

Business

6.3

/10

Reviewed 9 week(s) ago

Sorry, during my stay at the Swiss Bell group, in Bogor, I found it less than pleasant: - The roof near the bathroom, access to either electricity or whatever. It often opens when the window is opened and makes a loud noise, the technician has checked it but they said it's nothing, pushed by the wind so it's not a problem? I don't think it's like that at Swiss Bell Express Cilegon, where the noise is loud. I left in the morning, returned midday towards evening. The room had not been cleaned and tidied up. The second day, I left early in the morning, I deliberately put up a sign asking for cleaning, so that when the activities were finished the room was tidied up. The reality was still the same, I returned in the afternoon. The room had not been tidied up. Suddenly I got a WhatsApp from the hotel. There was a repair, I was asked to move rooms, until I got a call, another WhatsApp. Even though I went back to the hotel to rest. I was constantly called, and WhatsApped when the repair work was about to start. It can't be a regular day, not a weekend. How can the information be so sudden. It was truly an unpleasant experience.

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1 people find it helpful

Accommodation's Reply

05 Nov 2025

Hello, Thank you for taking the time to write a detailed review after your stay with us. We apologize for the inconvenience you experienced during your stay at Bogor Zestar Hotel. We apologize for not meeting our service standards. We have carefully considered all the issues you have raised and are working to resolve the following issues: • Bathroom Roof Noise Issue: We apologize for the noise issue you experienced and our technical team was unable to properly address it. We have instructed our maintenance team to immediately inspect and repair the roof structure to prevent further noise disturbances. If the technician’s explanation fails to resolve the issue, we will conduct an assessment and training session. • Late Room Cleaning: We recognize that failure to clean and tidy your room on time, even when a “Room Cleaned” sign is displayed in the room and you check out early in the morning, is a violation of our operating procedures. We apologize for the inconvenience and appreciate your understanding, as this does not meet our service standards. We have consulted with our entire room service team and have taken corrective action to ensure that all room service requests are completed by 2:00 PM (or 6:00 PM). We look forward to welcoming you back to Bogor Zestar Hotel and look forward to continuing to provide you with an excellent service experience. Sincerely, Bernie Karisma, Receptionist

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LS

Lingga S. A.

9.7

/10

Reviewed 9 week(s) ago

The place is nice, especially for those who are on duty and want to try exercising around the Botanical Gardens, it is highly recommended to stay here, close to everywhere.

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Accommodation's Reply

05 Nov 2025

Dear Ms. Linga, Thank you for choosing our hotel during your stay in Bogor. We are delighted that you shared your experience. Your comfortable stay is our top priority and thank you once again for your warm review. We look forward to welcoming you back to Zest Hotel Bogor again. Best regards, Hotel Manager, Wanda Arif Mahmud

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S***n

Staycation

9.4

/10

Reviewed 10 week(s) ago

Comfortable rooms, friendly staff, easy access to everywhere. Overall, it's great 👍

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Accommodation's Reply

05 Nov 2025

Dear Valued Guest, Thank you for choosing our hotel as your accommodation during your stay in Bogor and for taking the time to write about your experience. Your comfort is our top priority. Thank you again for your warm review. We look forward to welcoming you back to Zest Hotel Bogor again. Best regards, Hotel Manager, Wanda Arif Mahmud

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ff

fadhilah f.

10.0

/10

Reviewed 11 week(s) ago

Clean: Avoid swear words and improper language. Reviews should be appropriate for all ages.

1 people find it helpful

Accommodation's Reply

05 Nov 2025

Dear Valued Guest, Thank you for choosing our hotel as your accommodation during your stay in Bogor and for taking the time to write about your experience. Your comfort is our top priority. Thank you again for your warm review. We look forward to welcoming you back to Zest Hotel Bogor again. Best regards, Hotel Manager, Wanda Arif Mahmud

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H***a

Leisure

9.4

/10

Reviewed 11 week(s) ago

The hotel is quite comfortable and clean, the hot water works, the TV channels are good, the WiFi is not very good.

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1 people find it helpful

Accommodation's Reply

05 Nov 2025

Dear Valued Guest, Thank you for choosing our hotel as your accommodation during your stay in Bogor and for taking the time to write about your experience. Your comfort is our top priority. Thank you again for your warm review. We look forward to welcoming you back to Zest Hotel Bogor again. Best regards, Hotel Manager, Wanda Arif Mahmud

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L***s

8.2

/10

Reviewed 11 week(s) ago

I've always had a comfortable stay here, stayed several times and always loved it. I requested a top-floor room and was granted it. Love it.

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1 people find it helpful

Accommodation's Reply

05 Nov 2025

Dear Valued Guest, Thank you for choosing us during your stay in Bogor. We appreciate you taking the time to share your experience with us. Your comfortable stay is our priority. Thank you once again for your warm review. We look forward to welcoming you back to Settel Hotel Bogor. Best regards, Wanda Arif Mahmud Hotel Manager

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O

Octawiya

Staycation

9.0

/10

Reviewed 11 week(s) ago

The hotel staff is very friendly, overall it is clean, but unfortunately the room is not soundproof and the bathroom facilities are lacking, such as there is no shower cup and so on...

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1 people find it helpful

Accommodation's Reply

05 Nov 2025

Dear Valued Guest, Thank you for choosing us during your stay in Bogor. We appreciate you taking the time to share your experience with us. Your comfortable stay is our priority. Thank you once again for your warm review. We look forward to welcoming you back to Settel Hotel Bogor. Best regards, Wanda Arif Mahmud Hotel Manager

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ES

Endah S.

Leisure

10.0

/10

Reviewed 11 week(s) ago

The hotel staff were friendly and very helpful with the check in and check out process.

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Accommodation's Reply

05 Nov 2025

Dear Ladies/Gentlemen, Thank you for choosing our hotel as your accommodation during your stay in Bogor and for taking the time to write about your experience. Your comfort is our top priority. Thank you again for your warm review. We look forward to welcoming you back to Zest Hotel Bogor again. Best regards, Hotel Manager, Wanda Arif Mahmud

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K***n

8.8

/10

Reviewed 11 week(s) ago

I had a pleasant stay! Only stayed short for a business trip.

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Accommodation's Reply

05 Nov 2025

Dear Mr / Mrs . Thank you for choosing Zest Hotel Bogor during your stay in Bogor. Thank you for give your time to write this comment. Your satisfaction with our facilities and services will be our motivation to maintain it..Once again, thank you for your trusted to us, and we look forward to welcoming you again in Zest Hotel Bogor.

L***a

10.0

/10

Reviewed 11 week(s) ago

Clean, spacious room ❤️ the facilities are also complete

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1 people find it helpful

Accommodation's Reply

05 Nov 2025

Dear Valued Guest, Thank you for choosing our hotel as your accommodation during your stay in Bogor and for taking the time to write about your experience. Your comfort is our top priority. Thank you again for your warm review. We look forward to welcoming you back to Zest Hotel Bogor again. Best regards, Hotel Manager, Wanda Arif Mahmud

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Verified Traveler

Staycation

9.4

/10

Reviewed 11 week(s) ago

Very friendly service, so it's comfortable to stop by again.

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Accommodation's Reply

05 Nov 2025

Dear Valued Guest, Thank you for choosing us during your stay in Bogor. We appreciate you taking the time to share your experience with us. Your comfortable stay is our priority. Thank you once again for your warm review. We look forward to welcoming you back to Settel Hotel Bogor. Best regards, Wanda Arif Mahmud Hotel Manager

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Verified Traveler

9.4

/10

Reviewed 12 week(s) ago

The staff is friendly, the room is clean and fragrant

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Accommodation's Reply

05 Nov 2025

Dear Valued Guest, Thank you for choosing us during your stay in Bogor. We appreciate you taking the time to share your experience with us. Your comfortable stay is our priority. Thank you once again for your warm review. We look forward to welcoming you back to Settel Hotel Bogor. Best regards, Wanda Arif Mahmud Hotel Manager

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Verified Traveler

10.0

/10

Reviewed 12 week(s) ago

The location is quite strategic in the city center, the breakfast menu is varied and quite tasty, the room is clean overall, the staff is friendly and helpful. I will return here if I visit the city of Bogor.

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Accommodation's Reply

05 Nov 2025

Dear Valued Guest, Thank you for choosing us during your stay in Bogor. We appreciate you taking the time to share your experience with us. Your comfortable stay is our priority. Thank you once again for your warm review. We look forward to welcoming you back to Settel Hotel Bogor. Best regards, Wanda Arif Mahmud Hotel Manager

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Zest Bogor by Swiss-Belhotel International

Overall Ratings & Reviews Zest Bogor by Swiss-Belhotel International

8.7

8.6

8.3

8.9

8.6

Traveler Reviews Zest Bogor by Swiss-Belhotel International

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