Dear Mr. Lutfi A., Thank you very much for sharing your experience. We are so glad that you enjoyed your stay with us and appreciated our hotel's location, which is close to many trendy restaurants and hangouts. We are also glad that you were satisfied with our food choices, including our favorite Indomie. Positive feedback like this means a lot to us as we strive to provide the best possible experience. We look forward to welcoming you back again soon. Best regards, Harul Isami, Front Office Manager

Dear Sir & Madam, Thank you very much for taking the time to share such detailed feedback and for staying with us for 4 nights. We are delighted to know that you enjoyed our location near UNRAM, the friendliness of our staff, and the breakfast options — especially the jamu. We are also glad you appreciated the welcome snacks. We truly apologize for the aspects that did not meet your expectations. Your comments regarding room amenities, toothbrush quality, tissue availability, and the location of your assigned room have been noted. Your comfort and safety are very important to us, especially for solo female travelers, and we are reviewing our room assignment procedures and amenity standards to ensure a better and safer experience in the future. Regarding the drinking water refill and snack information, we appreciate your input and will work to provide clearer communication to avoid confusion and improve guest convenience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an improved stay on your next visit. Warm regards, Haerul Izami Front Office Manager

Dear Valued Guest, Thank you very much for your positive rating and review. We are delighted to hear that you were satisfied with our delicious breakfast, convenient location, spacious rooms and friendly service. Your recommendation means a lot to us as we strive to maintain our standards as one of the best hotels in Mataram. We hope to see you again on your next visit. Best regards, Harul Isami, Front Office Manager

Dear D*ke, Thank you for taking the time to write a review and choosing to stay with us. We are delighted to hear that you were satisfied with the comfort, cleanliness and soundproofing of our room. However, we are very sorry to hear that the refrigerator in room 518 was not functioning properly, causing your food to spoil. We apologize for the inconvenience caused. Your feedback is very important and we have reported this to the relevant team who have been investigating and repairing it to prevent this from happening again. Thank you for your attention and feedback. We look forward to welcoming you back and providing you with an even better experience on your next visit. Best regards, Harul Isami Front Desk Manager

Dear Mr/s. E***i, Thank you very much for your positive review. We are delighted to know that you were impressed with the quality of our products and services during your stay at favehotel Langko Mataram. We wish you and your family continued health and happiness. It would be our pleasure to welcome you back again to favehotel Langko Mataram in the future. Warm regards, Haerul Izami Front Office Manager

Dear G*t, thank you so much for your valuable review and choosing our restaurant. We are delighted to hear that you enjoyed the warm hospitality of our friendly staff and the comfortable dining experience. We are honored that you will return to Lombok. We sincerely apologize for the inconvenience caused by the saltiness and texture of the Ayam Taliwang. We have shared your valuable feedback with our kitchen team and are working to improve the taste and texture of our restaurant immediately. Thank you again for your valuable feedback. We will strive to provide you with an even more satisfying dining experience on your next visit. We look forward to seeing you again. Thank you. Haerul Izami, Front Desk Manager

Dear A*m, Thank you very much for your review! We are delighted that you enjoyed our service and convenient location, which made it easy to accommodate your needs during your stay. Regarding the shower cap, thank you for your feedback. It is currently available upon request, but we will consider adding it back as standard in-room amenities for our guests' convenience. We look forward to welcoming you back again with an even better experience. See you soon. Best regards, Harul Isami Front Desk Manager

Dear Ms. Lily A., Thank you very much for sharing your experience photos and positive rating. We are very glad that you were satisfied with our delicious food and friendly staff. Your recommendation means a lot to us as we strive to be the best hotel in Mataram. We hope to see you again on your next visit. Best regards, Harul Isami, Front Office Manager

Dear M***d, Thank you for sharing your thoughtful feedback and suggestion. We truly appreciate your idea about having a small business center for guests who may need to work or handle sudden business matters. It’s a great insight, and we’ll certainly take it into consideration for future improvements. We’re glad you chose to stay with us and hope to welcome you back soon at favehotel Langko Mataram Best Regards, Haerul Izami Front Office Manager

Dear Mr. Edwin P., Thank you for your review and feedback. We apologize if the taste of our food has changed recently. Your feedback is very important to us in continuously improving the quality of our products and services, and we will follow up with the kitchen team immediately to ensure the taste of your food remains the same. We look forward to welcoming you back again for an even more satisfying experience at Favehotel Langko Mataram. Best regards, Harul Isami, Front Office Manager

Dear Mr./Ms. M*o, Thank you for sharing your photos with us and for your positive review! We are delighted that you were impressed with the quality of our products and the friendly service we provide as one of the best hotels in Mataram. Stay healthy, you and your family. We look forward to your next visit to favehotel Langko Mataram. Best regards, Haerul Izami, Front Office Manager

Dear Mr/s. G***t,, Thank you very much for your positive review. We are delighted to know that you were impressed with the quality of our products and services during your stay at favehotel Langko Mataram. We wish you and your family continued health and happiness. It would be our pleasure to welcome you back again to favehotel Langko Mataram in the future. Warm regards, Haerul Izami Front Office Manager

Dear Mr./Ms. R*I, Thank you for your positive rating and review! We are delighted that you are impressed with the quality of our products and services as one of the best hotels in Mataram. Stay healthy, you and your family. We look forward to your next visit to favehotel Langko Mataram. Best regards, Haerul Izami, Front Office Manager

Dear Mr. Muhamad I, Thank you very much for your positive rating and review. We are delighted to hear that you were satisfied with the comfortable room, fast check-in, and friendly service. Your recommendation means a lot to us as we strive to remain one of the best hotels in Mataram. We look forward to seeing you again on your next visit. Best regards, Haerul Izami, Front Office Manager

Dear PT Agro S. F, Thank you for your positive rating and review! We are delighted that you were impressed with the quality of our products and the friendly service we provide as one of the best hotels in Mataram. Stay healthy for you and your family. We look forward to your next visit to favehotel Langko Mataram. Best regards, Haerul Izami, Front Office Manager

Dear Mr./Ms. a*o, Thank you very much for making favehotel Langko Mataram your and your family's favorite hotel during your visit to Lombok. We are very pleased to know that our comfort, cleanliness, strategic location, and friendly staff have left a good impression on you. This positive feedback is a great motivation for us to continue providing the best service at a price commensurate with the facilities. We look forward to welcoming you and your family back in the future. Best regards, Haerul Izami, Front Office Manager

Dear Mr./Ms. I*I, Thank you for your score and feedback. We are delighted to hear that you enjoyed your stay at favehotel Langko Mataram. Your suggestions and feedback are very helpful in helping us continuously improve the quality of our products and services. Stay healthy for you and your family. Thank you and we look forward to your next visit. Best regards, Haerul Izami, Front Office Manager

Dear Mr./Ms. A*e, Thank you very much for your score and review. We are very happy to hear that you enjoyed your stay with us and that our team was helpful. We hope to welcome you back again soon. Best regards, Haerul Izami, Front Office Manager

Dear Mr. Jusman T., Thank you very much for your feedback. We sincerely apologize for any inconvenience during your stay, especially regarding the ongoing hot water repairs. We understand this will certainly affect your comfort, and we will strive to provide earlier and clearer information on your next visit. Currently, the hot water facility has been completed by our team and is functioning normally as usual. We hope to welcome you back with improved facilities and a more enjoyable stay. Best regards, Haerul Izami, Front Office Manager

Dear Sirs/Madam, Thank you so much for sharing your experience with us. We’re delighted to know that you enjoyed the bathroom facilities, especially the strong shower and water jet. it’s great to hear they added comfort to your stay. We truly look forward to welcoming you back and making your next visit just as pleasant, if not even better. Best Regards, Haerul Izami Front Office Manager