Overall Ratings & Reviews Best Western Shepherdsville

Older room but clean

The hotel rooms were not in good condition. Particle board was as a mess under the mini fridge and night stands were all scratched and terrible. Pillows were travel size and not real clean. Will not be staying here again. The pool had no water or chairs around it to sit outside!! Not a great experience!

Ease of getting off highway. Great staff. Area a bit rundown. Breakfast was just ok, the only thing I would suggest improving. Add meat and fresh fruit, not a whole apple.

The hotel had an older and dated feel to it; however the cost was significantly less than others. And the staff was amazing. Front desk staff was exceptional and the housekeeping staff was friendly and helpful.

Enjoyed our stay! Would come back again.

It was ok. The lobby smelled like cigarette smoke. It stayed with me into the room. I’m not sure if my non-smoking room smelled like smoke or if it was brought in on me.

An older hotel, but well cared for. Easy access from Highway! Good parking! Easy room access. Clean room. Quiet and safe area.

Decent hotel for the price. The AC wasn’t working properly. Fairly quiet for a weekend. Didn’t eat breakfast but the customer service was nice.

Our stay was amazing. Ray checked us in and was very friendly and helpful. Our rental U Haul trailer had a flat tire and the morning clerk was fabulous. He facilitated getting our tire changed and on our way in less than a half hour. Overall, the place was very clean and the continental breakfast was very nice.

Trash around the bw. Cigarette butt everywhere. Rooms old and room phone looked like someone had spilled coke on it. It didnt work

Front desk was friendly and helpful

I didn’t check the area out. Was tired from traveling all day. I did have a loud child running up and down the hall for several hours. Also my hair dryer wouldn’t work in the morning. I didn’t have the breakfast because I left early. Was easy on and off the highway.

Wasn’t the cleanest, the breakfast was not very good, and the didn’t drain fast enough in the shower.

We had been in the road all day and it was 8:30 PM....we checked in....2 rooms. ...and they sent us up, and when we got to our rooms, neither room was ready!! At 8:30 PM!!!! That was totally unexpected, and unacceptable at that time of the night. No apologies offered, nothing! We just sat in the hallway waiting.

The staff was friendly, the room didn’t smell musty like many do.

N/A

It was a good stay for one night.

Comfortable, clean, friendly staff

Was in an industrial area. Wasn't always sure of my safety. Surrounding property was not very clean.

Fair price