Overall Ratings & Reviews Al Masa Hotel Nasr City

Some areas around the hotel seemed worn down and could use some updating. Overall, it was clean, comfortable, safe, had great dining options, extra amenities such as pool and bowling and the staff took really good care of us.

Horrible!!! Stayed during the last few days of Ramadan, there were parties every single night till 3-4AM, rooms aren’t sound proof. There’s no constant stream of hot water, took at least 10-15 min each time for hot water to start trickling, there’s even a time where we didn’t have any water at all! The wall on top of the bed was padded and the pads fell on us while sleeping!!! Rooms aren’t well kept at all and needs massive maintenance, the only thing they took care of is the exterior. After ramadan finished, weddings started and again full blown noise till 1AM each night! Horrible experience, would never book there again.

The bathroom was filthy. The hotel is not suited to non Muslims, I felt uncomfortable. Men and women can not use the spa facilities together. There are a lack of signs so you cant dind anything- we never found out where breakfast was. My 12 year old son wanted a sauna and he had to wear all his clothes in it which is not safe or enjoyable, it also melted his t-shirt. The childrens play area by the Eqyptian resturant is not safe, the plastic has got brittle in the sun and my 5 year was playing on it and a section broke which meant he fell. He was complaining of a sore arm amd once back in the UK I took him to the hospital and its broken.

Good

All good

All ok very good hotel

Staf

This was our best and marvellous hotel while we were on holidays.

Everything was great

The Hotel is not suitable for Wheelchair bound people at all, they should think about this, we were given a room in a different building from the reception and restaurant, it was a mission each time we wanted to go to the restaurant or reception to board a Taxi, there were raised door entries and steps everywhere no slopes or Wheelchair ramps. Most of the staff were very pleasant especially Muhammad Salah in the restaurant. Would stay again, but would not recommend to a Wheelchair user.

Beautiful landscape around and easy accessible restaurants. very hard to have free visitor parking.

The man in the front desk very rude

They canceled my booking, found it but gave me another room. Shower was not working so they had to change the room again! All services are bad, breakfast buffet is so poor (food is dry), the room iron ruined my shirt! Not worth any cent paid there!

We loved our stay at the Al Masa. The property is a peaceful respite from the chaos of Cairo. Easy access to the Pyramids, Egyptian Museum, Coptic and Islamic Cairo; and more. Breakfast was incredible.

Overall it was an amazing experience. Most gorgeous, safe and comfortable place for the stay. Royal interior, respectful and amazingly helpful staff, delicious food and tons of entertainment and amenities for the whole family. Alhamdulilah

This hotel is perfect! Super nice everywhere! Very clean , Nice customer service, this hotel has 2 main buildings, beautiful lobbies, nice pool area and 5 very good restaurants, a cinema, gym , bowling area and nice gardens, Hotel situated in a. Ice area I will come back here next I come to Cairo for sure!

The property was beautiful and well manicured. It was so much to do and see on the property you really don't need to go out unless you're going on a tour. I stayed for 6 days and didn't explore the entire property. The staff was extremely polite and helpful. There's a bowling alley, several restaurant options, lounges, hookahs, movie theater, bank, swimming pools, etc. Definitely worth booking and enjoying. The only negative is they could get rid of the carpet in the rooms but it's not a deal breaker.

Service very slow for housekeeping and maintenance

Very bad experience. Rude and unprofessional receptionist

Everything was amazing 👏 🙌 😌 ❤️