staf friendly... environment is cozy.

Good location, near Komtar, surrounded by food markets, restaurants and groceries. Friendly dan helpful staff. Fast check in and check out. Drinking water dispensers are available in the hotel hallways.

Strategic location, clean hotel and polite staff 😊

The hotel is nice and clean, but the comfort is lacking every morning. At 8 o'clock the staff are already making noise in the hotel corridor, turning on the vacuum cleaner.

Recommended hotels at Penang. Staff helpful.

The staff was very friendly and the location is well.

Great location near Komtar, just a little walk. Spacious room and quiet. The staff are friendly and helpful. Want to stay here again when in Penang

nice, clean..access anywhere is close..thanks, hopefully it will sell more............

near mall, not far from armenian street (the unesco world heritage). many food seller near hotel

A very pleasant hotel. Location is very good. Convenient to go anywhere. Staff is very helpful, friendly and polite. Would be better if the gym is being expanded with additional machines. Would definitely stay at this hotel on my next visit and have also recommended to friends who are visiting Penang to stay at this hotel. 👍

All is good except the bathroom. When showering, all the water will spill out and make the whole bathroom wet.

Food hawker just by foot and very adorable hotel, thanks.

The location is ok, but the hotel is old and dark and scary.

Cold AC, strong water, okay.

Clean, friendly, lively and comfortable hotel atmosphere

3 nights stay have 3 times problems with the AC Moved to another room given a room with broken AC again so got to move again to another at 10.30PM

Hotel was fine in many ways however the breakfast was a bit ordinary.

At first we (me + wife) booked a room for 3 (three) days. But after staying for 2 (two) days, we felt happy and suited to this Neo + Penang hotel: atmosphere, environment, access, room, friendly staff, close to culinary places, close to Cecil market and Chowrasa. So we decided to add 2 (two), and we stayed for 5 (five) days. We have indeed been to Penang several times, and this hotel will be our choice. Thank you Neo + Penang hotel.

Nice hotel, comfortable, close to everywhere

Basically, every time I go to Penang, I always stay here. The hotel is clean, the location is good, but the service is not good. We stayed there for 5 nights. We bought it twice on the app. When we extended our stay, we were asked to stay in the same room but weren't given it, even though we each had small children. It would be a hassle to move but we weren't given it, we still had to move. Well, it happened that we went there in a group and we booked 6 rooms. So we followed the procedure. It turned out that when we were forced to move, we were rotated from the 6 rooms. I moved to a room that was previously used by my friend. We used logic. If we asked to extend, we would just give it to the new guest and give them the empty room. It would be okay, but it was complicated and couldn't. That's not good service.