noisy. great staff. no shower chair for people with disabilities. breakfast is good. clean rooms. city center, not safe after dark outside. it was ok for us. $30 for a 6pm checkout was nice, but they need accommodation for people with disabilities too.

Bathtubs leaked, air conditioning not working and leaking had to sleep thoughts without, limited hot water.

Good location, very friendly staff, facilities dated and lacked basic convenience of coffee pot, or hot water kettle in room.

Marcelo, the front desk guy was really nice. Very helpful and knowledgeable about the neighborhood. Recommend a good place to eat and to meet people

There is nothing unique about the property. It's in a good area, given where we needed to be. Our room wasn’t overly large. The bathroom was basic and could have used some fixing up (loose toilet seat, antiquated shower head, shower curtain rod which kept falling). Would definitely NOT be rating this hotel at the 4 stars it gives itself!

This hotel is in very nice location but is very old inside the room everything make noise and you can hear your neighbour no Cooffee maker in the room all towels is very very old and nobody speak English don’t go to this hotel

Excellent stuff and very helpful .

It was good overall

All perfect

The hotel's central location was excellent, providing easy access to all the attractions, although breakfast was not included. A drawback was the thin walls, allowing us to hear our neighbors and the loud noise of doors closing. Fortunately, our room had a loud air conditioner. We encountered a strong sewer smell from the bathroom, which was very inconvenient, but the staff was helpful and moved us to a different room. The swing shift staff were friendly, and the night shift worker was welcoming. However, the day shift staff did not even greet us as we left. Overall, it was a good stay, but there is room for improvement.

A good hotel in Centro. Price was reasonable

Front desk receptionists were very helpful. Hotel is walking distance to Hard Rock and Half Oyster shell restaurant. I was given drinking tokens which was unexpected. Excellent choice for a hotel at a reasonable price!!

Average hotel, clean a little overpriced. Central location.

It is ok for a night or tow. Good location but it is quite old

Staff was professional and helpful with tips to move around in the area and for excursion outside the area.

Dit not like it how it was the staff was not very good help spoke very bad english

Reserved a room for 3 adults and 2 children, they would not honour our reservation saying the room would not accomodate the baby and that we would need to book an additional room. After arguing for 30 minutes, they finally let us have the room.

We didn’t feel this is a 4 star property…more a 2 star property. The good was front desk staff was helpful and friendly at check-in and check-out. The bad was having issues with the shower/tub not draining well, and dimly lit bathroom due to a light bulb out. The hallway doors are cheap hollow doors and make a lot of noise when opened and closed. Overall the rooms could use a renovation! Also, The restaurant was closed upon checkin and it was only 7:30pm. We did sleep pretty well since it was a long day, but it was not all that sound without my white noise machine on my phone. I would not recommend if you are expecting a 4 star property.

Our room had an internal view of the air conditioners, but we didn't spend much time in the hotel. The room was clean and well kept. Beds and pillows are firm, but comfortable. Bring earplugs, though, (which we always do) because the walls/doors aren't as insulated as US hotels. They have a designated no-parking area in front of the hotel so that Uber rides were easy to get into and out of. There were lots of restaurants/activities around the hotel and were easily within walking distance. Enjoyed the breakfast, Hot scrambled eggs and ham, warm mini-french toast and waffles. Cold cuts and cheese, fruit salad, pastries, quiche, and a wide selection of juices. They also had hot milk at the coffee station and a bowl of chocolate powder to add to the milk or coffee. The neighborhoods around the hotel looks rundown by US standards, with litter and graffiti, but that's not really specific to this hotel, it's pretty widespread in the downtown area. Reminded me of the more industrial areas of European cities and very much like San Francisco. Enjoyed our time there and would return, especially for the price.

Location was perfect for walking to major points of interest. Front desk staff were excellent and helpful. I was surprised to have to pay for 2 bottles of water from the refrigerator - no mention that it was a chargeable consumable. All and all an excellent stay and highly recommend !