Overall Ratings & Reviews Serena Inn & Suites - Sundance

It was an overall pleasant stay.

So far wonderful. Very friendly nice people at the desk. Very happy so far. Definitely recommend. Room is clean, roomy and very comfortable. Nice amenities too. Wonderful pool. And breakfast in the morning. Outstanding! 👍

Plenty of parking for full size pickups, super friendly and helpful staff, comfortable clean rooms, and well maintained pool. Our favorite thing by far was the breakfast. Items were clearly labeled (for instance biscuits and gravy contained pork, gluten free cereal, etc) and there were several options for different dietary needs. There were lots of little extras like granola to mix in the lactose free yogurts, dried fruit or nuts to add to the instant oatmeal or cereal, little packets of Nutella, etc. The only downside is no elevator, but request a 1st floor room if needed and they should have no problem accommodating.

One of the outlets by the bed wasn’t working . The bedding was minimal. The carpeting in the room was obviously repaired at least once . No extra blanket for the room .

Pool was very clean , staff at front desk very friendly and helpful

Everything was fine staff was great

Here is the good: front desk person was great. Allowed us to check in early, very welcoming, told us to let her know if we need anything. Room was big. Here is the not so good: the mattresses we worn out. I have never seen a mattress that sinks in like these did. The room had ants. The bathtub was dirty. The smoke detector needed a new battery and was chirping. We requested a new battery and waited. Finally went out to get away from the noise. After going out for a while we decided to skip the night staying there, deciding to drive 7 hours home to avoid the room. I have read they are working on fixing up this hotel. I applaud their efforts. The person at the front desk has a great attitude. My only recommendation would be to get new mattresses and clean the rooms better. A great person at the front desk won’t overshadow a terrible mattress in a dirty room.

The hotel is old with no modern renovations. The bath tub was old and the water faucet made a lot of noise when you take a shower. The bed was cheap and hard. If you have a bad back, I recommend not staying here. My back hurt all night. No elevators, wooden old stairs.

This older hotel was ok, but could be refreshed and updated.

Everything went very well. The only issue was a switch on the AC and that was corrected to my satisfaction right away.

New owners are revamping the hotel, which is good because it really needs it. Front desk staff was great!!

Was a nice stay

Very clean. Friendly check in. Close to WalMart, which was good as we needed an oil change after all the miles logged on this adventure.

Excellent value. Impeccably clean. Room was great, large with an excellent desk and comfy chair for working. Continental breakfast was really quite good, with good variety of breads, pastries, biscuits & gravy, dozen types of cereal, instant oatmeal, hard boiled eggs, raisins, mixed dried fruits, fruit cups in fridge, very tasty selection of yogurts (thankfully not fat free). Very friendly helpful staff at check in and after. A very well run motel; and I'll definitely stay here again soon.

There wasn’t much to like. The hallway looked very nice and clean but the room had a very damp and/or animal smell to it. The bed should have been retired a few years ago considering its significant sag. The hotel is very overrated.

Should update the website when the pool and hot tub are closed. Bed was awful and room was stinky.

The staff were very friendly and helpful. The staff was great. The room was fair. There was only half a roll of toilet paper and the fridg. Was dirty. The pool was not in service which was a big let down.

It was quiet, convenient to get to, staff was great!. The air conditioning made a squealing noise in the middle of the night, but went away by morning. Very clean and spacious. Would definitely stay again.

Very clean. Good sized room. Tidy and well kept furniture. Comfortable bed Fridge, microwave, coffee machine. Good TV selection. Breakfast was OK. Above usual standards for budget accomodation. .

very nice peaceful place. Staff was amazing. I had everything I needed.