Unfortunately, We got off to a bad start. No one on reception when we arrived. Travelled from U.K. Cold and tired . reception closed. Stated quite clearly on door opening times. 14.30 afternoon. After numerous phone calls to a mobile. Severine finally arrived at 16.00 and made no attempt to apologise. Given room 5 which proved to be simply awful. Dark, grubby walls and mouldy depressing shower. Asked for better room and was told none available. We could take a better room for one night but must return to room 5 the following day. Severine was very unhelpful. When we said we would leave and go somewhere else, she said we would be charged in full for 3 nights !!!! As we proceeded to take our luggage back to the car, Kelly arrived to take over and Severine left. Once we explained to Kelly our predicament, she gave us room 8 to view and said it was available for the 3 nights that we requested ??? We were confused that this room wasn't offered by Severine. The room was still small, but much brighter, cleaner and less depressing. A lovely view of the church opposite. We gladly took the room and enjoyed 3 nights with petit déjeuner. All was fine. Kelly saved the weekend. Severine made no attempt to help with our situation. Well done Kelly. You made our stay very enjoyable.