Overall Ratings & Reviews Best Western Pier Point Inn

The staff were very friendly but in my opinion the room whilst clean was a bit drab given the cost.

Loved the location and excellent breakfast, but the room smelled like human urine

Good place in Florence to travel with pets.

Nice friendly staff

Staff was wonderful at this property. The walls are super thin and you can definitely hear other hotel guest conversations. Although it is an older property, they do keep it clean. However, housekeeping left a prior guests dirty towel in our room behind the door. Hot tub/pool is inconvenient to get to.

Staff were nice room was great!

The staff here were VERY accommodating, and friendly. 10/10 recommend because of this! Not often are people as helpful and kind as they were here. The property is clean, and well kept- pretty view from balcony rooms. Breakfast was also good.. very lovely for a hotel breakfast! :) Overall lovely, and unexpected quality stay!

Nice spot

It looks a little tatty from the outside but couldn’t fault the hotel. Great customer service throughout, comfortable beds, good breakfast

Great staff, good breakfast, great view of the harbor.

Very nice location. We enjoyed our stay. The breakfast omelets were excellent.

The view was absolutely amazing! The bed was comfy and the room was clean. Newer remodel with some interesting work. My bathroom was a great size but not one outlet and it had a child’s size toilet. After running a marathon this was brutal! It was like doing a full squat just to sit down. Breakfast was in a great spot and they even had an omelet bar. Nice little place for a one night stay.

H

Electrical outlets are old and would not hold a plug. Made it very difficult with a CPap. This properly is in serious need of updating. Even the staff says it’s old. The breakfast with made to order omelets was convenient and good. View of the river is its redeeming feature. Would not stay here again.

Our stay here was amazing! The staff was friendly and welcoming. Great advice on what to see around the area. Good dining options in the area as well. The hotel offers a great breakfast options as well. The hotel was clean and quiet. Would absolutely stay here when coming back.

Room is very nice.

Just got back from a stay at a hotel that honestly blew me away in the best way. The room was super comfortable, really clean, and everything was so neatly organized—it made settling in feel effortless. The hot breakfast in the morning? So good. I’m talking fresh, tasty, and way better than your average hotel breakfast. It actually made me look forward to waking up early! And the best part? It’s pet-friendly. I brought my pup along, and the staff was so sweet and welcoming to both of us. It’s not always easy to find places that treat your pets like guests too, but this place nailed it. All around, it was a great experience—relaxing, easy, and just what I needed. Definitely coming back.

The staff was helpful and friendly

Staff was nice and room was good

Clean, basic and modern. Very friendly helpful staff. Excellent breakfast.