Overall Ratings & Reviews The Westfield Inn, BW Signature Collection

We needed a place to stay close to Westfield and not only was this hotel right in the heart of everything (extremely walkable and free parking!) but it was so NICE on top of it! Outstanding beds, spacious, excellent shower. If given the chance we will stay here again in a heartbeat!

Overall good. It would be nice to have a working phone.

Well located for dining and shopping. Everything is walking distance

Room was comfortable but ice machine in hallway on all the time making noise at night. Did not get housekeeping service first day. No facial tissues I.in room or bathroom. Generally clean. Staff helpful

Nice staff.

I am disabled. There was no working elevator. I could not stay there.

GOOD STAY!

The room was never cleaned during our 3 day stay. We had to ask for towels. The elevator was broken during our stay. The coffee machine was broken in the breakfast area. Breakfast was horrible. We asked for late check out 11:30 instead of 11) and were harassed by staff at 11 and 11:30 to leave. Toilet got plugged and we were given a plunger to do it ourselves!!!!! Outrageous!!!! Hotel is in a beautiful town. Great location but the hotel stinks!!!! And parking spots are tiny!

Safe

Great hotel, very nice area! And can get to soho outside of traffic hrs in 30 mins. Good shower pressure too and breakfast is nice.

Happy with the stay. Would stay here again.

The property is quiet old, we could hear the guests upstairs running, walking through ad through. Our toilet clogged twice and we had to call the housekeeping. They didn't come the 2nd time because we were about to checkout and they said they would handle it later.

Great hotel !!!

Excellent location, easy check in with helpful staff. Room had been very nicely upgraded.

The elevator was out of order. We got no call, email, or text warning about this. We were put on the 3rd floor and told we had to take the stairs. We would have cancelled if warned. That's probably a big reason why no one reached out to us. By the time we got there and found out we were too exhausted from traveling all day to look for other accomodations. The stairs also has a steep drop that is unsafe when going down. There is a warning sign but it's only visible when going up.

Located in the downtown area with lots of dining options

Everyone who worked the front desk was super friendly. The woman who managed breakfast each morning was very kind and great with communication. The location was clean and a great spot within walking distance to a variety of coffee shops, restaurants, and things to do.

Efficient and friendly service. Well appointed room - great TV; nice to have a coffee maker, microwave, and refrigerator available even though we stayed only one night. Bed was very comfortable. Only two suggestions for the room: add room-darkening blinds, and reduce brightness of lights (or add dimmers). Breakfast was very good; breakfast room was cozy and well-managed; staff was very friendly. Hotel is right in the heart of town, walking distance to a birthday party we were attending at Yestercades. Overall a great hotel!

The room was nice, lots of space, large bathroom, comfortable king size bed. The only problem was the ice machine was just outside our door and kept waking me up as it made or dumped ice every hour or so during the night. The breakfast was very nice - fresh fruit, omelets, options for toast, bagel or croissant. Conveniently located.

Train runs right behind the hotel, was not a great sleep . 1st room given was a shoebox … of course since booked on hotels.com… The person at check in was very nice.