Beautiful hotel. Ideal location. Nice access to the spa in morning and evenings.

Hotel trades off the Spa, but the bedroom maintainance is way off what I'd expect from a 5* hotel. Wardrobe sensor light sensor hanging from inside, meaning light permanently on and next to bed, incapable of sleeping. In room phone didn't work either, meaning a late night trip to reception in person to complain. Ended up having to move rooms but placed on the main road with crowds of people until 3am partying and shouting. Latter not hotel fault, but bizarre to have a room literally onto pavement with such a rowdy street. The toilet flush couldn't stop in new room. All in all a very disappointing stay - and lacking the other basics you expect of a 5* establishment. Robes thin, slippers cheap, no papers anywhere. Would recommend saving the expense and booking somewhere cheaper and going tp the Thermae Baths instead if you really want to use the natural springs.

This was our second stay and we enjoyed every moment. I would like to thank especially Mr. Stewart.

Amazing spa hotel in the centre of Bath. Why pick anywhere else

The staff was great

Great spa. Very walkable

Knocking at the door at 16:30 to make the room up! Then on check out trying to charge us for it! WOW! Cant access the SPA all day.

Nice property and staff are generally nice but very disappointed with how the room was freezing for the whole duration of our stay since the heating was broken (pretty shocking in a 5* hotel) and they brought 2 electric heaters but they smelt of burning which was pretty horrid. Also crazy that you can only use facilities between 8-10am and 7-9pm unless you pay £70pp per day since this is when you want to eat breakfast and have dinner. Finally, the breakfasts took a very long time to come and this is disappointing given how expensive this place is.

Great hotel in the very middle of Bath. Our room was lovely & spacious & very clean. We especially loved using the spa first thing in the morning…very relaxing.

Excellent

The hotel is in an excellent location. However, it is quite dated inside. The room we had was a little dull but the beds are very comfortable. The towels in the rooms are quite small and we had to check with reception that our room would be tidied and had to ask for fresh towels before we left for the day. We could hear everything outside until after midnight, it was very noisy. We did use the spa in the hotel which was very good. But guests are only able to use it at particular times which is a little disappointing considering the cost to stay at the hotel per a night. It was overall pleasant enough but I’m not sure I’d stay there again.

The Gainsbourgh: a hotel in the best location in Bath, inside a gorgeous building reberbished with refine taste and the plus of a hot spring pool in the spa area. Unfortunatelly with no "soul" at all, hard to believe in a city like Bath that is so distictive. We spend there 4 or 5 days last year and decide to come back for 6 nights during Fall (and the 250 years of Jane Austen) but leave disappointed of a staff that can't care less about the well being of the guest. 15.000 km away from Home, an architect myself and having been in Bath 5 or 6 times it's a pitty. The front desk large ammount of people seemingly doing very little did not once a "have a nice day"! Not even at departure. The 2 waiters (???) at breakfast who where there last year do not have a clue of what they are doing. Not that there's too much to do because £ 40,00 breakfast each was poor: lack of quality, few option, bread so hard it was imposible to eat, and a cook who still provides boiled eggs (hard or not, take your chance) instead of a proper poched one. I took my time reading about the history of this new hotel and could not help but wonder if the owners are aware of the kind of "concierge" service they provide. As usual lots of them! From the gentleman from Barcelona (where our family roots are) had the very bad taste of telling my sister :" su amiguita hoy no se levanta"!!! As if we were a hidding couple of sixty something years old. The 2 main concierges seem to have a side bussiness with taxis. Ugly

For a suite, it was very cramped. The spa was not signed well once inside. Not sure how hygienic all of the communal spa really is. Not really up to expectations

See above

The spa was a truly unique experience, and well worth it to relax in the healing mineral waters of Bath. Felt like a glimpse of Roman times...

Perfect

Wonderful hotel with grand rooms and amazing amenities. Highly recommended!!!

The Gainsborough is set within a stunning building. However that’s where the grandeur stops. Rooms and general areas require updating lifts are shaky and old looking. Rooms are dusty, carpets old, paint needs redoing. Spa has evident water damage, doors to sauna don’t close the list goes on. We were upgraded to a suite as our initial room Was dirty and dusty and the bath plug didn’t hold water. However on moving to the suite we used the bath and proceeded to have a knock on the door to say our bath was leaking into the room below. Maintenance pulled the tile off, placed some towels under the pipe as an interim fix and duct taped the tile back on. Not what we expected from a 5 star hotel, there are many things lacking to make it a luxurious stay. I would have been devastated to have spent much it costs to stay on the suite as it is not worth the money. Breakfast was okay but expensive for what it was. All in all a disappointing stay compared to the pictures provided on the website. Strict spa times which lead to an extremely busy spa. Hotel guests are only allowed to visit 8-10am and 7-9pm which means you either have to rush breakfast or have breakfast late. Same with dinner you have to have super early or super late dinner dinnner to use the facilities. They charge £70 to use the spa for 4 hours totally not worth the cost.

the spa was one of the nicest I’ve ever been to anywhere in the world, and The terrace room was very clean and comfortable. This will be the only hotel I will go to in Bath when I return.

The room was good with very high ceiling which we liked, however, the bed was far too high and not terribly comfortable, as the mattress was very soft (which may be fine for some but not for us). We had everything we needed in the room and appreciated the complementary water & soft drinks (plus the tea & biscuits!). I did not like over-bath shower as it was very spikey (probably needed cleaning) and I feel the bathroom could do with a refurb, as one of the taps was dripping and the shower felt dated, otherwise nothing else to comment on except that we enjoyed our stay despite the minor criticisms above!