Hotel Mercure Vienna First

Explore Hotel Mercure Vienna First
9.0
Exceptional
From 712 reviews
Cleanliness

9.2

Room Comfort

8.8

Location

9.0

Service and Facilites

9.2

Traveler Reviews Hotel Mercure Vienna First

Number of reviews per page
20
40
Top reviews
Usha
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very helpful and friendly staff definitely made my stay much enjoyable!
Judith
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Our room was great, staff very friendly and helpful.
Marsha
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great location
Imam
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great location
Joyce
icon-Leisure
Leisure
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Clean and quiet room. Basic amenities supplied but no hair conditioner or body lotion. The cleaning team came into my room before I had checked out - the hotel should notify the cleaning team once guests have checked out before coming to clean the room.
noel
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The hotel was in a perfect location. Would love to go back
Marianne
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Great location. No service (person seldomly at desk) Underperforming Air Conditioning. Was 28 degrees in room. Asked for maintenance. Maintenance came and told us it was normal. Loaned us a fan. Horrible pillows bad bed. Would try something else.
Rand
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Walkable
Will
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Nice place to stay- I’d come back. They need ice buckets and perhaps better pillows? Staff was great!
Will
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Great location. I would probably stay there again.
Peter
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

The hotel was in an excellent position and the staff were very friendly and helpful with providing local information. The room itself was a bit dark with the curtains open perhaps due to the small window but mainly due to the dark grey decor which was a little tired in places. The double sliding mirror doors to the bathroom was quirky but not ideal for me ,however 10/10 for the rain shower which was perfect in my opinion. As said great location and particularly if you like the local friendly bars and some good craft beer. A few minutes walk from the Ubahn and the busy centre for a true Vienna experience.
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Emma
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

This hotel is excellent. The staff are really friendly and helpful. Any query was answered expertly. The room is very well decorated and every need is catered to. Highly recommend this hotel. It is also in a great location.
Dominic
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

I cannot give this hotel enough compliments.! Everything about our stay was fantastic. The room was fabulous amd the entire staff was very helpful and pleasant. Overall great experience!
Anna
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Great location and helpful staff, especially Oliver helped my wife with direction to chemist etc. Thank you again
Kieran
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

The hotel was great. Our room was clean and had everything we needed in it. Staff were friendly and helpful. Breakfast was good with decent selection. The location was great for us, as we could walk everywhere around the city centre.
Katherine
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

We arrived at this destination by taxi. Apparently in the afternoon/evening you cannot access the plaza in front by car. I wish somebody had told me this before we arrived with several suitcases in the late afternoon. I walked around the corner and found reception. They do not have anybody to help with the luggage. I walked around the corner and found reception. They do not have anybody to help with the luggage. They do have a little luggage cart you can roll over the cobblestones yourself. The plaza seems quaint and quiet but it turns into a bustling night spot for young people in the evening. If you’re looking for pubs and excitement and a youthful crowd, this might be a great choice of a hotel for you. We were very nicely greeted by reception. Our first room did not smell good and was right next to the elevator on the second floor, so I requested a change. We switched to a room on the third floor. The room was very small, but clean. There was very little room around the bed. The bathroom was fine, small but clean.One amenity I wish it had was hair conditioner. For breakfast, they charge 30 a person. It is very easy to go around the corner and get your own breakfast at a shop for less. The hotel is in a convenient location for taking a stroll by the water or going to Stephensplatz. With so many hotel options in Vienna, I do not believe this one has the amenities to be iworth the price.
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Edward
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The
Elvira
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

EXCELLENT HOTEL AND STAFF, VERY CENTRAL AND FABULOUS LOCATION.
Roberto
icon-Business
Business
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Nice hotel in exceptional location. Polite staff, very clean, sometimes a bit noisy from the crowd in the bars outdoor but nothing really annoying. What I found annoying though is there are no chairs with backrest in the room! It's very uncomfortable if you have to work or use your laptop for more than 10 minutes. The armchair is also awkward to sit on (kind of inclined), I would not recommend the hotel for an extended business trip.
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Anna
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Great location, with easy walking access to the subway, bars, shops and all the main sights. No complaints about the hotel at all, just make sure you have your dancing shoes to learn the waltz in the corridors!
Number of reviews per page
20
40

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