Very warm and welcoming hotel. Family room worked well for 2 adults, 2 children (11 & 13 years) for a 1 week vacation. Restaurant food (dinner and breakfast) was excellent. General customer service was helpful but slow. Rooms were in good condition with the exception of the bathroom which had a damaged shower head and hairdryer was broken - but reported to hotel. During our stay there was a major water issue that affected the Kalix city centre. Running water was not available for nearly 24hours so no drinking water, showers or flushing of toilets. Hotel staff were not proactive in helping to address this but upon request provided us with bottled water and bucket of water to flush the toilet. Bottles of hand sanitiser could also have been put out in the general areas and public bathrooms, as hands could not otherwise be washed.
Aside from this (which was just bad luck and could happen anywhere), we had a great stay and would do so again.