Overall Ratings & Reviews The Waterhead Inn - The Inn Collection group

A great location and room 11 we stayed in has a balcony looking over Lake Windermere. Lift not working. Staff friendly and helpful. Holiday let down by the food. We had dinner on the first night - veg was cold and chips half cooked. Pie crust was like concrete and gravy very thin. Not a nice experience so ate out of the hotel for the rest of the holiday

Convenient location and amenities

Great position

The rooms are wonderful, but they can be a bit noisy due to the hotel's proximity to the main road. It was very upsetting that the lady who welcomed us from the hotel did not want to give us our room 25 minutes before 15:00, when the rooms were ready (the papers with our names and the keys were on the table), so we had to wait with 2 large luggages at the bar (the don't have reception as well). After a long trip, this wasn't very pleasant. For the price, It's better to go to the Wateredge it has better view, is cheaper and the service will be the same.

Beautiful inn with lots to do close by. The rooms were large and quiet. Breakfast was very good. We would highly recommend this place for a stay in Ambleside.

Great hotel in a great location with excellent staff

Location excellent. Room very good. Staff stretched but friendly Meal poor, one dish sent back. No hot water for ALL4 nights. Reported but not resolved. Small compensation received.

The hotel could not have been at a better location on the lake, a very large bar area with terrace overlooking the lake, service was excellent and the room was larger than expected, the breakfast was excellent and we ate twice in the hotel and tad expensive for what it was, we had our dog who could accompany us almost everywhere in the hotel, we enjoyed our stay and would return.

The room had cobwebs and the carpet full of pet hair all bathroom fittings were lose and falling off 250£ a night for that Not recommended

Love it there, so pretty. Worked for our budget. Friendly staff. Great to have a restaurant at the location for our tired travellers.

We stayed in a classic double room with view which was large and comfortable ( apart from pillows). The Bar area is very nice and large serving food and drinks ( not the best menu choices and drinks pricey). Staff were attentive and friendly but it’s not a hotel it’s more of a bar with rooms above with nothing much to do if it’s a cold rainy day. We ventured out into the town ( about 15 minutes walk), which was okay with a few shops/ bars/ restaurants. Breakfast was nice with a good choice, all very good but not sure it’s a true 4*.

I cannot fault the location of this hotel, it faces Lake Windermere with wonderful views. However (no fault of the hotel), you can't actually walk around the lake from this point, you run out of footpath. Parking is very limited but I did manage to find a space and the room was clean and spacious. The main issue is that the hotel wasn't really like a usual four star hotel (other than the price), it was like a pleasant pub with bar meals and rooms to rent. When you park your car, there is a sign to say "Checkin at the pub" but doesn't say where to go or even which pub. Breakfast is not a buffet apart from the cereals, yoghurt fruits and drinks which is generally a good thing as the breakfasts are cooked to order. But there was an element of disorganisation about it, they ran out of spoons, they ran out of bowls, they ran out of plates etc. The breakfast was actually very nice, came piping hot and the staff were both pleasant and hard working (I was served by a very pleasant, very tall waiter and an older lady both of whom did a good job), but despite how hard they worked, I felt they were understaffed and not well managed. I have reviewed this at three stars, because there was not a lot wrong with this hotel and all of it could be put right with a little more organisation. We also ate at the restaurant in the evening and the food was absolutely fine as a bar meal.

Great service large and clean rooms with all amenities needed. Staff was fantastic.

First class room, very clean with excellent decor. Staff were very attentive.

Really enjoyed the stay, just a couple of things let down the stay. Booked for two people and there was a big towel short. We asked 4 times for another towel and got told they would sort it, the young lady who we mentioned it to last did ask us (several hours later, after returning from day out) if it had been put in our room which it hadn’t . As this was the evening of day 2 we thanked her for asking and checking but said it didn’t matter. She seemed to be really efficient at her job, very friendly and remembered those she spoke to previously. We had food on the first evening in the hotel and ordered burgers. The portion size was tiny for the price, the burger was really bland so left half . When asked if everything was ok we said it was bland and the guy just said sorry and walked off. We went for breakfast the next morning which was lovely and fresh with lots of variety and choice of cooked breakfast items aswel as continental teams. Service was excellent . Overall the stay was lovely, room was nice, clean and cozy. Bed was comfy and extra pillows provided in the wardrobes.

We loved our stay,Staff at Breakfast were amazing very friendly and the Eggs Royale were beautiful thank you.

Very good service,friendly staff who were most helpful nothing was too much trouble

Stayed for 2 very comfortable nights. Hotel is clean with very good staff. The room was spacious and well equipped. The bathroom really good too. Heating worked well and was easily controlled. The restaurant was very reasonably priced with good service. The breakfast was really good too. The first morning it was almost cold! But much better on the Friday morning. Parking very convenient too I would recommend this to others and would happily stay here again.

Beautiful location and very welcoming and friendly staff.

Friendly staff. Very hard working