Overall Ratings & Reviews The Dean Hotel, an Ash Hotel

Charming, well-appointed older hotel ideally located downtown. Our king room was roomy and well appointed. We enjoyed our stay here but guests should know that on weekends the karaoke bar downstairs is loud until about 2am both with with both music and drunks spilling out after closing. Bring earplugs. Also, no coffee service is provided in the room or in the lobby area.

Walls are very thin. You can hear other people conversations

Awesom

We have stayed here before, and our experiences have been consistently good! My only complaint is lack of coffee either in the rooms, or in the lobby. On very cold mornings, walking to Cafe Nero is not ideal.

To be fair, this is not a bad hotel. The staff are warm and gracious. Great location. Bad: no in-room coffee maker, but happy to charge you mini-bar style for ‘instant coffee’ but with no ready access to the requisite steeped water. Umm…the lift (elevator) is an ‘experience’. I ultimately elected to simply use the stairs. And worse by far is that (at least) if you are on the 2nd floor, you are ‘treated’ to the sounds of The BoomBox from open til closing time …incessant and non-stop bass thump…not ideal if your a lighter sleeper. More power to you if you love partying all night … So, all in all, the Dean is not bad but certainly doesn’t represent any lodging value .

Location was great.

Great

It's the Dean....

Did not have an iron to offer. (Did have a steamer but did not use b/c we had our own. Hangers on wall were oddly spaced and did not have any “closet” space between items. Bar way not open but was able to use free drink at coffee shop. Ample options and the barista was very nice and the drinks were delicious!

Friendly Staff

Overall the hotel was lovely and clean. The coffee shop was not open either of the mornings we stayed which was fine since there was another shop just down the street. My only complaint is the bed - it was simply the most uncomfortable mattress I've ever slept on. It was sinking in the middle & we had to ask for extra pillows to put in the middle of the bed so we could actually try to sleep and not constantly roll into the middle of the bed. I'd compare it to sleeping on a very deflated air mattress. 0/10 on sleep quality and hours slept during the weekend we stayed here.

This is a difficult time of year to stay when I wish all workers had time for their families. It’s the holidays so take with a grain of salt. The amenities aren’t always available when we stay; coffee shop was not open, the bar, and we couldn’t use our drink tickets. I’m sure this is because of the holidays and staffing is tight. The hotel staff and cleaning staff are very friendly and available upon request. So it was nice to have extra blankets and our room turned over after a long day with family.

Staff was on point and just a great vibe.

The old lift is charming. There was an error with our reservation: we reserved a King room but were assigned a queen. The lobby coffee service was not available although the sign says it was. There was no storage in the room, so we couldn't unpack.

I have no idea how this hotel has 4 stars or a high rating on Expedia. It’s not the worst place in the world, but as someone who has traveled to providence frequently I would highly recommend picking any other option. The hotel is ridiculously outdated, and offers nothing but aesthetics. It’s cute and charming in the lobby, but the rooms are ridiculously small and offer nothing. There is no closet or space at all to unpack, there is not even a fridge or a coffee maker, the rooms are paper thin and you can hear EVERYTHING, the entire room is dismal. The elevator is actually nightmare fuel so get ready to climb 4 flights of stairs. Lastly, the woman with black hair and glasses who worked the night shift Sunday the 15th was so rude, she gave me a nasty look because she had to open the door. Would not recommend to anyone. Even someone I hated.

We stayed over night for a Xmas party up on Federal Hill. 20 minute walk. We had a suite with king size bed. A sitting area and a flat screen TV. Water in shower was very hot. Cute little speakeasy bar downstairs with Richard the bar tender who expressed a lot of local knowledge. Only disappointment was the coffee bar was not open on Saturday AM. Plenty of onsite parking. I will return.

Disappointing. Very. Room was very cold, heating not working, was supplied with a space heater and told I could get more blankets. A frequent tapping coming from god knows where throughout the day--potentially disturbing sleep. and NO coffee provided in the room or at the barista station in the lobby! Had to dress, put on a coat and walk around an unfamiliar city to find coffee in sub-freezing weather!

The temperature outside the night I stayed was in the 20s. The temperature inside my room was exceptionally wonderful and toasty! The bed was quite comfortable however I might suggest upgrade to memory foam.

Close to theaters and restaurants and numerous parking options. Reasonable rates Kind and helpful staff

The staff at this hotel were so, so nice and so accommodating. My room had no heat and no ac- there was a standing fan in the bathroom and a space heater in the bedroom. The whole room and hotel weren’t very clean. I checked out right after I got to my room and found other accommodations, but again, the staff was amazing.