Overall Ratings & Reviews Candlewood Suites COLUMBUS - GROVE CITY by IHG

Staff were not friendly & did not prioritize the fact that our room had a NONWORKING TOILET! It did not flush & water ran continuously. After 2 calls to the front desk hours apart & nothing being done, I called IHG and notified Expedia. They moved us to another room that was already occupied, as evidenced by the man sleeping in the bed upon us opening the room door. Staff response to situation was ridiculous! We sat in lobby with our things for an hour until they finally cleaned another room for us. All the while we missed some of the wedding events that we were in town for and spent so much money on. I was so upset. ABSOLUTELY TERRIBLE EXPERIENCE!

I had a very nice stay. The front desk staff were all very nice

The hotel didn’t have a room available for me when I arrived so they had to find a room. They tried to say that I didn’t place an order for a room for 2 people. Then during the stay the power went out and my Mom who is handicapped had to walk down 4 floors.

Staff checking in was friendly. One of our rooms was dirty and smelled of string cleaning solution. Had to open a broken window to get the smell down.

Comfortable stay and convenient location. Printer wasn’t hooked up to computer so I wasn’t able to print out boarding pass. Not a big deal. Nice to have a kitchen. Nice accepting pets.

A/C, heating unit in my room wasn’t working at all. Room was very noisy as it was right next a main road and interstate. Difficult to sleep. Maybe if I had a working HVAC unit I wouldn’t have noticed it as much. Rooms are dated. Especially for the price. Room was very clean. Staff very professional and friendly. Parking was convenient.

Everything was great!

Excellent and very helpful staff. Good size room with everything you could need.

Very nice hotel. Staff was very friendly and helpful.

The room booked was not available at check-in due to the hotel having had to move another guest. The gal at the front desk was super friendly, apologetic, and set us up with another equally acceptable room. She, and the clerk on duty at check-out in the morning were very pleasant and efficient in their role. Room was very clean and comfortable. We were disappointed the coffee service in lobby in the morning was not available as the machine was out of order. We would stay again.

Super clean. Quiet. Great location.

Clean and friendly service

Awesome all around!!

This is a fine place to stay but I was surprised by the question “why do you need a place to stay tonight?” asked by the front desk.

Would recommend

Front desk was very helpful. However, was charged for a nights stay even though the locks to the room didnt work and we left after 4 hours when we found out. We had to leave due to no security to our room. Could push the door right open. The hotel knows this is an issue. Stay away if possible.

There where a few cosmetic issues in my room ( porcelain lid to the toilet tank had a large chunk out of it exposing the water in the refill tank) but nothing that I would say that would prevent me from staying here again. The property was clean safe and easy to get to. The front desk staff were both excellent! And my bed was very comfortable and my stay was extremely quiet.

No

Overall the property and rooms were nice, a lot of food options close by. Only dislike was the cardio machines in the workout room did not function properly when we tried to use them but overall a nice workout area.

Would have stayed lady on the phone no name told me they accepted cash. When I drive there ready to pay for room was told they did not accept cash. Had to find another hotel. Very disappointing