Absolutely great hotel in great area if the great city. Stayed with my wife and friends 7 nights, had a great experience, paid $95 per night per room, with fantastic sea view from balcony, all toiletries, free water, tea, teapot, iron, everything you need. Was impressed with reception staff, they speak at least three languages including Azerbaijani, English, and Russian. Special thank to Dilara from reception who did wonderful job to arrange special gift for my birthday, she has her birthday on September 8, wish her happy birthday for all for of us! Ahmad and Yusuf did a great job helping us to deal with taxi drivers and other issues. Thank you Sheraton Baku Intourist!!!! We will be back!!!

Absolutely great hotel in great area if the great city. Stayed with my wife and friends 7 nights, had a great experience, paid $95 per night per room, with fantastic sea view from balcony, all toiletries, free water, tea, teapot, iron, everything you need. Was impressed with reception staff, they speak at least three languages including Azerbaijani, English, and Russian. Special thank to Dilara from reception who did wonderful job to arrange special gift for my birthday, she has her birthday on September 8, wish her happy birthday for all for of us! Ahmad and Yusuf did a great job helping us to deal with taxi drivers and other issues. Thank you Sheraton Baku Intourist!!!! We will be back!!!

The staff was absolutely fantastic! The rooms are clean and neat but smell heavily of smoke smell. Most of the guests smoke inside the rooms, unfortunately. Fitness room is pretty lame and the AC wasn’t working in it. Other than that, I would definitely come back. Oh and the restaurant is also very tasty and comfy!

Dirty

Rooms not as advertised. They were not soundproof even though they were advertised to be soundproofed. When we raised the question, we were told all rooms are the same. When we refused to stay there, they deducted one night maximum charge from our refund. The money they charged us for the first night was like 50% more than what they originally charged for each night. Pathetic hotel and pathetic staff

Location was nice near Caspian see and Denis mall was near , all staff was kind and helpful. Perfect breakfast and service, recommend for everyone. Will come back again.

What location to everywhere clean nice people

Wonderful hotel near the old town.. par excellence amenities and services - right from the gate, reception, dining, room service, housekeeping et al… Everyone is worth a mention! … and great food!!

good

Best lactation. We had a room with balcony and ocean view. Highly recommend .

The stay was great! The reception, cleanliness, room, and facilities were all excellent. But there was a mix-up with our breakfast. We paid for it through Expedia, and it was on our receipt, but the hotel didn't have it in their system. It was a bit annoying because the restaurant kept telling us that breakfast wasn't included. I think it was a communication issue with Expedia.

First we came to the hotel, they put us on the first floor where everything was heard, early morning alarms from rooms were heard, especially the noisy streets. The bathroom was very dirty, after realizing that they moved us to the second floor. The view is not as good as the photos, location is not in the center, not easy to cross the street as well.

My room was not sound proof.

Staff was very co-operative and polite.

The property was just splendid. There was a beautiful, welcoming view of the park, seaside and it was conveniently located by walking path that leads to a giant mall, restaurants, parks, museums and the Old Town, which is gorgeous. The staff were always helpful, professional and pleasant - especially during breakfast. It helped make our first trip to Baku (and Azerbaijan) a memorable one!

Amazing hotel with brilliant views of the waterfront. Staff extremely helpful especially Fidan at the reservation desk who ensured a seamless check in process with a smiling face:)

Great location with a great view, very clean and well maintained. 20 minute walk to old town

Great hospitality

Great hotel, great location.

The rooms very small and the toilet have bad smell