The hotel is very good, but the people in the front desk is terrible. The person in charge of the front desk was very despotic, rude, abusing her small power base against the hotel's guests. The person who attended to me gave me the name of Mariana, who informed me that the manager on duty, Nelly Rico, was not at the hotel and would not be returning. I asked her to talk with the manager at 3pm when it was time to check in. I am very sorry for the investors whom have a Wonderfull property.