Overall Ratings & Reviews Hampton Inn and Suites Springfield/Downtown

2nd Fourth of July here and I love it ‼️❤️

AVOID FOR MORE THAT $100/NIGHT. NO MANAGER ONSTAFF, NO ACCEPTANCE OF RESPONSIBILITY. Charged almost 4x the normal rate of $150 because of "limited availability". No manager on site during the weekends which is their busiest time. Ripped bed skirts, room smelled like a dirty gym locker, air conditioning not on prior to arrival, cracked tiles throughout public areas of facility, parking lot unsafe with non-guest hanging out and performing "business transactions", no offer to change or upgrade room after check-in but expressed displeasure. False advertisement in respect to reviews of the cleanliness of the facility. Horribly uncomfortable mattress. Too many faults to list. If room rate was around $100, would accept the many shortcomings because of expections within that price level. But for almost $600 for a night, both the price and conditions were completely unacceptable. Needed dinner, so first ate and then sought to check-out about two hours after check-in. Was told that if I expressed my displeasure with the room before checking in, a refund could have been offered. Or if I booked directly with the hotel instead of Expedia. I trusted that Expedia carried more customer service leverage, but was mistaken. The room wasn't shown to me before checking in, so the proposition posed impossible circumstances.

It was everything I needed

Clean hotel with a fantastic, helpful staff who were attentive and were smiling. We enjoyed our stay and even added an extra night.

Very noisy area of town.

Clean

Average facility, friendly staff

Perfecto

Was very clean and staff were welcoming

Beds were super uncomfortable pillows were flat. Room was clean and tidy

Hair in the bathroom in various areas

Had to call front desk middle of night to report noise issue

Staff was friendly

Not a great location. Tight parking spaces. But very nice and efficient staff.

The room and general areas were clean and neat. The complimentary breakfast was awesome. My kids loved the waffle bar!

all good

Staff was great! Room was tidy but could use a thorough cleaning - especially in the bathroom (floor and walls). Would recommend installing an option to keep the fan running constantly. The door of the room needs some attention. I don't like the barn door for the bathroom. Pool area was clean but small.

Great and friendly staff. Nice breakfast, delicious

A bit noisy since it was close to the highway. Other than that a great place.

A great location. Clean and comfortable room. The hot breakfast was good and had a lot of variety.