Overall Ratings & Reviews Holiday Inn Express & Suites DES MOINES DOWNTOWN by IHG, an IHG Hotel

Perfect for our family, we had adjoining rooms! We will Definitely come back and stay again!

Very clean and quiet. Friendly staff.

The customer service was incredible! They messaged me on the app about my cot request and after finding it we’d arrive late, they had the pull out bed made and cot in the room. The breakfast was delicious! Perfect stop with family of 5!

Nice and close to downtown. Free shuttle was great to avoid drinking and driving!

Staff was friendly. Fold out sofa was super thin and not comfortable. Mold in the bathroom's shower. Free breakfast was above average quality. Pool was very small and way too cold to comfortably swim in. Hot tub was OK size, but way too hot to sit comfortably in.

Spacious lobby

Was there for Ironman. It was a perfect location.

The hotel itself is very clean and well maintained. The staff was extremely welcoming and kind. It was also nice that they had a shuttle and offered free transportation to our site seeing destinations such as Sculpture Park!

From the first, the lady at the front desk was smiling and very helpful. When we couldn’t work the heat, she left her desk immediately, coming to the room to help us. Best stay in every regard we’ve ever had. Thanks Again!

We were very satisfied with our stay. The hotel shuttle was a great option to take our large group to and from nearby restaurants. Service was very good. Room was clean. The only reason I didn’t rate it high is the building showed a few sign of wear and tear. I wouldn’t hesitate to stay there again.

The property was well suited just outside of major traffic, and made for convenient walkable distances. Very solid and clean place. A slight ding comes from the internet throughout the whole building being very poor/non existent.

Very clean, welcoming, and comfortable…except the shower was barely luke warm and would not get warmer. Breakfast was great! There was an area to park larger vehicles or vehicles towing a trailer, which was great.

The hotel was clean, staff was friendly, and the room accommodated our family of 6 well.

If you don’t like trains this may not be your place. I do and at around 3am I heard the whistle blow, aaahhhhh all is well 😀

Great customer service

Nice place, very friendly staff, hadcshuttle service. Would definitely stay again

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Hotel was clean and rooms were decent. Breakfast was typical hotel food, not bad though. They did have a shuttle that would take you and pick you up within 2miles, that was really nice if you were out in downtown.

Very clean. Staff very nice. Room was perfect and provided shampoo, conditioner and body soap. Fabulous. Will definitely be back to stay again soon.

Great clean place to stay not very far from downtown. The beds were comfortable. The pool and fitness center were nice. The staff we encountered were very friendly. We would definitely stay there again!