Overall Ratings & Reviews Best Western The Rose & Crown Hotel

The staff in the hotel were brilliant.

Had an issue working the shower getting the temperature to what i required, not used before. Great service at breakfast.

The hotel is located on a busy high street and is of the Tudor styling. It was a decent sized car park and my room was in the adjoining annex building. Check in was quick and the room was only a few seconds away from where my car was parked. The room itself was quite compact but functional and they had a good, working fan which was necessary for the 90 degree weather we had for that day. There were lots of dining options within a 15 minute walk allowing me to keep the car in its prime spot. The shower was nice and powerful and the bed very comfy which led to a good night's sleep. Breakfast was prompt and cooked well although it lacked taste. All in all it was a pleasant stay but there wasn't the value for money I look for.

Friendly customer service, ideal location, will stay again

It was an historic property... The bar was amazing by itself.

Comfortable room and clean. Could do with a freshen up. Looks tired. But ok

We loved the ancient building, the good breakfast, the room was large and clean (in the annex). We didn't like the entrances to the car park (ok, it's an old coach-house so parking had to be created at some point, but one was blocked a fair bit by a party minibus), the noise from the wedding parties, the lack of bar/restaurant food

Excellent modernization of a centuries-old building

Cute hotel, walkable.

Quaint, charming

A quick stay to pick up some bridesmaids dresses. The hotel and location looked perfect on pictures but in reality not the best. We stayed in room 127 there was some dirty underwear under our bed, upon complaining to reception we were laughed at and nothing done!! Absolutely bonkers service!

The hotel was easy to find with a good size free car park, especially for me with a long wheelbase van. I had asked for a ground floor room and they certainly didn’t disappoint. My room at access from inside the hotel, but also a door directly out onto the car park. The room was large and comfortable with a full wet room bathroom. I had a lovely warm welcome in reception and the staff I met for my short one day were all first class. I will definitely stay here again the next time I am in this area.

Hotel was really nice and room was lovely with a very modern bathroom, not far from the main center (10-12 min walk). Only downside was our room was next to train track and a funeral place. Trains were constant through the night but got used to them. Overall good hotel but i would ask for a room on the left side of hotel

Lovely building, but with all the required modern appliances in the rooms. We had a really comfortable one nights stay

Beautiful hotel with so much history and the staff are very welcoming, they were always happy to help. There cooked breakfast was great and cooked to your preference. Our room was noisy however we have addressed this with the hotel who welcomed our feedback

Needs a bit of a upgrade

Easy check in. Room very clean.

Stayed there before and will stay there again

This is a quirky stat in a 14th-15th century hotel, it could have been wonderful it wasn't. On arrival they demanded £25 per room (5 rooms booked) in case of damages despite the fact we had pre paid. The hotel is DIRECTLY on a busy road junction and on one side faces into the business side of an undertakers. One room was so noisy my mother got no sleep as lorries and cars rattled past all night. We had to move from Room 200 as we could clearly hear people talking in their cars as they waited at the junction! It is incredibly noisy. The room they moved us to was better but tired with peeling paper and big holes in the wall. Another room had damp in the corner. It's very tired. Sian in reception and the bar man were lovely. The woman at reception on the Friday morning was awful and rude. They only serve breakfast until 9.30 and no lunch or dinner but you can order take aways to the bar area and they will provide plates. I'd avoid this hotel if you hope to get any sleep. My second room had a radiator which let out loud bangs intermittently all night long too. We woke up in rooms 206 and 207 feeling like we had slept little more than an hour. Just awful when our comments were then rudely dismissed it ignored.

Comfortable