Overall Ratings & Reviews BCC Lochness Cottages

The accommodations were not comfortable at all. The pillows, mattress, and bedding were old and incredibly uncomfortable. The heat was not on, the bathroom was disgusting and even though it was mentioned several times in the listing, there was no Wi-Fi. When I started to bring to concerns with the owner he stopped responding to me. We left after an hour or two as there was no way we could spend the night in a place life that for the prices we were paying.

Loved the cottage Red Deer. We have stayed in the one bedroom before Brochure. Settee was a bit uncomfortable. No hairdryer although listed as having one, so had to go and buy a travel hairdryer. Disappointed that there wasn’t any hand soap provided in the bathroom Apart from that we would come back as it is very spacious.

Property located in a nice environment. But, according to previous comments, there are issues not working since a long time: the quality of the matresses and dishwasher. On the other hand, we were downgraded the first night to a very simple hostel and we did not get a partial refund, and we did not receive polite apologies, but very rough answers. Sincerely, we do not recommend this property.

It is a scam. Dont look at the photos. Cottage vs house. It’s the guest house. Small. Scammed.

Very clean, very comfortable.

no heating we were cold,mattress should be replaced, no extra blankets duna cover with holes, disapointing as everything else was OK

Location was beautiful but amenities promised were not available. Communication was extremely horrible. Beds dirty, bedding stunk.

If only the owners would listen to the customer feedback from previous guests! All the same niggling issues stop this from getting g a 5 star rating. Dirty pots and pans, a central heating system that needed to be rebooted constantly, poor level of cleaning generally, all have been commented on by previous guests!

Beautiful and secluded

Property description indicated that wifi was available, and it was down below but not at the cottage above. Important to know for those that still have to be connected to work.

Overall a nice place to stay, comfortable, clean, spacious, and beautiful views. Check in process could have been better however. It was all contactless which is fine, and received emails with the code, but the emails never stated which cabin we were in. We got lucky the first one we went to was the correct one (the code worked). While we were getting situated, another couple had the same issue and could not find their cabin nor could get ahold of anyone. So while it was a nice place to stay, the check in process definitely could be better for people.

Unfortunately we found this property to be disappointing with poor quality. We still haven't heard from the owners, despite multiple attempts during a multiple night stay. The property was not as described, the photos used were of the best and most well positioned property, most other properties looked more run down like ours. The most notable disappointment about the property after no communication was the quality of the beds. Hard springs through very old mattresses made for an extremely uncomfortable sleep. The internet that owner written descriptions mentioned was available was not at all available. The property included absolutely nothing, no tea, washing powder or soap. A DVD player was available with no DVDs. I cannot recommend this property.

Overall I had an excellent stay at the brocks cottage, the cottage was very clean, communication could have been better from Expedia about what the cottage has to offer and how we would gain entry this was sent through email the day of check in. There were a few bits in the cottage that could be with fixing. There is lots to go around the area but you will need your own mode of transport.

We had a horrible sleepless night at that place because of completely unusable bed. It's beyond uncomfortable, you can't sleep on it. Top it with non-existent wifi, things here and there like dishwasher that were not working, lack of simple basic things like tea or coffee or few extra towels. Nice spot, not a bad cottage that lacks attention and love, and horrible bed that's a trash you can't sleep on. Totally overpriced!

The cottage was clean and quiet. The location was exactly what we were looking for. I wish the mattress was better. Book it!

This is a nice home and a beautiful location. I slept very soundly as it is quiet and peaceful. Unfortunately, I had two fairly significant challenges. What made these two things especially concerning is that I tried to communicate to the property manager or owner, and never received a response. First, I was never able to connect to Wi-Fi, even though that was advertised as available at this property. Secondly, I think there is an issue with the plumbing in the bathroom. There is a strong odor that appeared to me to be a combination of sewer gas and earth. I am guessing that there may be a serious leak that should be investigated. I would also recommend a deep clean as there are a number of things in the unit that are outdated and not helpful. Lovely place in a great location that just need some TLC. The bathroom odor and Wi-Fi needs attention ASAP and some steps should be taken to provide the guest with a means to communicate with the property manager. Thank you.

Great little spot for a country stay, peaceful with a beautiful outlook over the Loch and mountains. You do need a car though but drives around are beautiful

Nice, safe and quiet location near Loch Ness. Great communication with booking and follow up after visit. Clean and comfortable. Wish the short-term cottages had laundry facilities!

Cottage was in excellent location, had everything inside that we needed, great communication throughout as to checking in and out and directions, would recommend and will definitely be back

The property was a calm and peaceful haven that was also within short driving distance of many lovely places to visit and explore. Dedicated parking by the front door was also a bonus. However, the drive up the hillside to get there was a little bit challenging.