I've been in a few 4 and 5 star All-Inclusive hotels for the last few years and while this one had a few things going for it, it felt lacking in a few key areas I hadn't seen in a few places.
The Good:
Good for families with young children due to the many pools and entertainment options
Staff was very kind, especially the animators at the childrens club
Close to the beach and the commercial area meas you can do plenty of things nearby
The Bad:
- It was very common to see certain machines broken, like the juice and coffee dispensers. The soft Ice cream machine seemed to be there just for show.
- 1 of the 3 elevators was broken during almost our entire stay, and since the place is so crowded it made waiting for elevators take a really long time, especially during lunch times. The place has 14 floors so using the stairs is not always an option
- Pools close way too early. I realize it's because lifeguards have to leave but not being able to use them when there are 3 more hours of intense heat is really annoying. At least some of the Kids pools should remain open.
- Glasses and cups provided by the hotel during lunch hours are very small, forcing you to constantly having to get up to refill and there not enough drink dispensers for such a large and crowded place
- Some shows at night are entertaining but others but others, like the Brazillian one, feel really improvised and are just stalling for time
- Very few drink options in the all inclusive menu