Dear Guest,
Thank you very much for sharing your experience with us. We are truly sorry that your first room had an unpleasant smell due to a previous guest smoking, and we sincerely apologize for the inconvenience this caused. At the same time, we are delighted to hear that Ms. Hien, our Assistant Front Office Manager, was able to assist you promptly and make your stay more enjoyable with the upgrade to our Royal Suite.
Your kind recognition of our team, especially Hien and Thuy, means a lot to us. We will be sure to share your words with them. We look forward to welcoming you back to Royal Lotus Hotel Danang and hope you can stay longer on your next visit.
Warm regards,
Royal Lotus Hotel Danang