7.8
Pleasant
From 141 reviews
Cleanliness

7.6

Room Comfort

7.0

Service and Facilites

8.0

Traveler Reviews Cancun Plaza Condo

Number of reviews per page
20
40
Top reviews
Verified traveler
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Middle ratings because I only stayed one night instead of seven I booked. Could not open sliding door wall as locking mechanism was busted. Renter said she would come the next day and fix but I had to leave immediately next morning due to family emergency back home, thus only one night stay. The description of room when booking said "balcony" but it should be changed as it is not a "balcony." Correct description would be a "Juliette balcony" if you want to use the balcony description. I asked Mary Dana (renter of room) if I could get some refund on account for a future stay since I only spent one night there but paid for seven. I didn't ask for a refund, just credit if I am able to return to Cancun, and she said yes, but I have not seen any confirmation of a credit. This room was nice, except for the Sliding door wall unable to open and the balcony description when booking.
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Terri
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Reviewing Condo 2306. Great location on the quieter end of the hotel zone. Great pool, great beach, view, restaurant, bar and staff. Condo was pretty clean, floors hadn’t been done. No facecloths until our last day. No closet and not a balcony you can sit outside on, about a foot wide. Basic amenities were fine, beds were comfy. Rain shower with light pressure. If you have long hair like me there’s no washing it! Would stay again as we enjoyed the smaller quieter building compared to the huge resorts down farther. Oxxo across the street. Restaurant and bar were good but pricey. Manned security gate, felt very safe.
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Adrianne
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

We thoroughly enjoyed our stay. Options for food around the location were a bit scarce but I was fine about that. Liked that there was a small very affordable convenience store on location and coin laundry if needed. The restaurant/bar has great staff. If you struggle speaking Spanish they are very accommodating with English. Easy access to a BEAUTIFUL beach. Only there two nights and was sad to go. The room was adorable, showed some wear and mild tear… It felt a bit more relaxed, organic and homey because of that. We had a balcony with ocean view, recommend getting an ocean view! If early riser bring coffee to make- restaurant doesn’t open until 8am (stays open til 11pm) but they have industrial expresso machine and cappuccinos are good!
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Abe
2.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

the people where ok to deal with they let us check out a few hours late witch was nice but the room 2101 is really run down and is in desperate need of renovation
Harold
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The room is ok, but the area is magnificent. Easy access to the beach and the pool Area is beautiful. The restaurant is amazing too. Would highly recommend
Jessica
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

This place is not anything close to the photos. It was so run down looking and the lock did not seem secure. There is nothing to do here. The beach was very small and no one wanted to help us. It was so gross and not anywhere close to the photos that we ended up walking next door and booking a different room to stay.
Edward
icon-Leisure
Leisure
2.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Orbitz put me in a room with rusted plumbing and broken doors. I can only describe my room as a dump. Buyer beware.
Johan
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Clean and private, very comfortable.
Steven
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

Nice views
Felipe
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

Very old and outdated, but worked great for me.
Pinki
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 80 week(s) ago

Hotels.com verified review

Great stay on the beach … with an infinity pool and perfect location to walk to Letra Cancun … good host Rosy , explained everything… the restaurant serves great food by the pool with gorgeous views. We watched amazing sunrise ..
Olesia
6.0
/10
Reviewed 83 week(s) ago

Expedia Group verified review

the room is big but there is no kitchen. an electric stove and dishes are hidden in the wardrobe. floor with holes. the door to the balcony was broken and did not close. towels with stains. mirror in brown spots.
brent
8.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

I staued here because most hotels wouldn't accommodate the late check in and only stayed for a night. There were signs that the place was a bit run down but the complex its self had nice amenities and pool/beach. For the price you cant go wrong.
Mark
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 88 week(s) ago

Hotels.com verified review

The room was worn out. The balcony door did not lock, the air conditioner was underpowered and did not get the room cool. The bathroom vanity top was cracked and broken. The bathtub was terribly stained or dirty. Couldn’t figure out which it was. The furniture was chipped and worn out. Cooking facilities was a joke. Only good thing about the room was the clean linen. Would not recommend this place. It was a dump
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Walter Vicente Mora
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

Nice view.
LISANDRO
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

the pool was great!
Ramon
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 98 week(s) ago

Expedia Group verified review

Will stay again
Elona
icon-with Partner
with Partner
10.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

Excellent
Jose
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 104 week(s) ago

Expedia Group verified review

Muy bueno y bonita vista al mar
Socorro
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 106 week(s) ago

Expedia Group verified review

Nice place in nice view
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