Overall Ratings & Reviews 2Ciels Boutique Hotel & SPA

I recently stayed at 2Ciels Hotel in Marrakech and had two different room types: a Suite Prestige and a Deluxe Room. Unfortunately, I don’t see the value in upgrading to the Suite Prestige—while slightly larger, the amenities and overall experience were nearly identical to the Deluxe Room. Given the small difference in space, I wouldn’t recommend paying extra for the suite. Additionally, the view from the rooms is underwhelming, mostly overlooking the Royal Tennis Club of Marrakech rather than anything scenic. The hotel also lacks lush greenery, which is disappointing compared to other hotels in the Hivernage neighborhood, where the ambiance is much better. Patron de la Mer (Ground Floor Restaurant): Excellent food and service. The Mediterranean and local cuisine were both well-prepared, and the waitstaff was friendly and attentive. Lola Rooftop Bar: A great place to relax by the pool and have lunch, with a stunning view of Marrakech and the Atlas Mountains. However, there are limited sun loungers, so finding a spot around the pool can be difficult if the hotel is busy. Service & Hospitality: This is where the hotel falls short: -Front desk staff: Arrogant, rude, and unhelpful. They lacked the warmth and professionalism expected from a hotel of this caliber. -Expedia Gold Members: No recognition of status, no perks, and no effort to make the stay special.An average hotel with below-average service. If you’re visiting Marrakech, I’d recommend staying in the Hivernage

Great hotel, amazing hamman. Definitely recommend

Charming staff through the hotel

Mattress was in bad shape the bathroom as well no AC

Fabulous from start to finish. Just book it!!

I paid more than what was on Expedia total cost which was weird but whatever . Also it’s more than $200 a night and you still have to pay to use the spa ( that’s without massage only to use)

Stayed here in December 2024 for 5nights. Good location near close toany things. Nice rooftop bar and atmosphere. Food was great definitely recommend. Staff was amazing very helpful in assisting with anything needed. Would highly recommend.

I was travelling on a work trip. When I arrived I was greeted at reception by lovely staff. As I was on a work trip I needed to iron some shirts. I asked for an iron and ironing board to be sent to my room. This was not done. I then asked again in the morning and this was delivered to my room. What I got was a completely destroyed ironing board. It was completely unusable. It was broken, rusty and could not be used. At breakfast, service was very slow. It took about 15-20 minutes to get a coffee and some eggs out to my table and on another morning the butter ran out. When I asked for it to be refilled it took staff over 30 minutes to get the bowl refilled and many other guests were also looking for it. The room I stayed in was a suite but a colleague of mine was in a standard room and I couldn't see any difference in the rooms. My suite was located beside a service elevator and was noisy during all hours. There also were industrial chimneys located right outside my window which made lots of noise as well. Finally, there was no sound proofing in the hotel. As this was a work trip for me, I was trying to make sure I got ample sleep before my work day started. The morning call to prayer was loud and could be heard very clearly and woke me and my colleagues every morning. The staff were friendly and the location was fine, but the service and facilities were poor.

Good hotel. 20 minute walk to Medina. 20 minute drive to airport. I would say better for a short stay. The ground floor pool appeared to be in the shade most of the time.

Great location in the center of the city

When choosing a hotel, I always look at the photos, read reviews and find hotel proximity to down town. Usually hotel photos can be a little deceptive, not this time. 2Ciels was a beautiful boutique hotel, clean and the service was outstanding. Amenities were great! We took advantage of their spa services which were excellent and so was the laundry service. Their free breakfast was a delicious spread and their wait staff was very accommodating. Highly recommend 2Ciels.

Dining spa and roof top. Nice beds

It’s a nice boutique hotel with good breakfast and clean rooms. However, in order to encourage hotel guests to reuse their towels, there should be enough hanging hooks to air the towels after use. I also question the hotel hygiene practice because our bottled water was left on the floor instead of the table.

The most stunning hotel! Our room was on the fifth floor and SO spacious. I would 100 percent recommend this spot and can’t wait to come back one day. Breakfast was included and the selection was amazing/delicious. This is in the new city but is still walkable to the old city’s souks (30 mins ish). We also went to the spa and it was so affordable and the ladies in there were so kind and great at what they do. Nothing but great things to say!

Amazing service, very welcoming staff, great breakfast buffet and very affordable price per night in compaision to other places. I highly recommend.

Really clean and comfortable, and the breakfast very good. Staff were friendly and accommodating.

10/10!! This has to be one of the best hotels in Marrakech. After a long three day, Desert Tour, I chose this hotel to come back to and it did not disappoint. One of the most comfortable beds I ever slept in, almost missed my higher balloon trip in the morning because it was so comfy. The rooftop restaurant and bar was outstanding, food and drinks were amazing in the atmosphere was incredible. Had a upbeat Tulum nighttime type of vibe.

Great hotel. Comfortable and lovely staff at reception and in the restaurant. Has a great rooftop space for hanging out. I moved here from the medina and as a single woman feel much safer. It is still only a 20 - 30 walk to the medina and plenty of restsurants nearby. My room was fantastic and I had the best sleep I've had in 3 weeks. I would definitely come here again.

Rude staff. Extremely slow service. Hostile and aggressive staff. Despite being over staffed it takes forever to get anything you request.

Friendly staff,close to many thimgs