I booked my friend's room in Australia for a long time to visit Vietnam When my friend arrived near 2-3am, however, I did not receive the room as booked, because the room is currently renting to other guests. The hotel moved my friend to another hotel in Pham Ngu Lao Street. The next day my friend came back to ask the room was booked, the hotel is still not available and told my friend to stay elsewhere and then to be transferred. into the booked room. However, my friend disagreed, go travel baggage too messy, the main problem is not an apology, why give up the others in. I do not know the situation but my friend said it looks like another guest rented out better so my friend lost the room. Finally after a while arguing that my friend received such room is too unreasonable and hotel service so bad? Of course I never used this hotel service again.