Overall Ratings & Reviews Kempinski Hotel Fuzhou

Very comfortable

Overall, this is a very good hotel. It’s a bit cold in the lobby.

Great

Great

Old, not clean

I recently stayed at this hotel, and while the facilities were decent, the service at the front desk was extremely disappointing. The staff seemed completely uninterested in helping guests. They had a "poker face" and were incredibly unapproachable, responding to questions or requests with the bare minimum effort, if at all. It felt like they couldn't care less about providing good service or ensuring a pleasant stay for their guests. This lack of warmth and hospitality left a bad impression, and unfortunately, it overshadowed what could have been a pleasant stay. Management needs to seriously consider training their front desk staff in customer service, as this kind of attitude is unacceptable in the hospitality industry.

Amazing experience with very helpfull staff…

Hotel was in great location. Many eateries near hotel, Metro within couple of minutes walk from hotel

Everything is good.

Friendly, very helpful, professional staff.

I travelled Fuzhou for two days, i lived in this hotel for one night. it has very very very friendly staff, and very very very high class room equipments. Yes, i high recomand it.

it is amazing stay. It was made better with Jack cai extreme detail service. Will definitely visit again

Rude staff to check the room around 2AM due to their false smoke detector. And they refuse to offer any discount for the sleepless night.

Overall very good experience

Room aircon temperature not adjustable to suit my comfort as it is too cold.

Amazing location, just in the Tahoe plaza!

The Manager was excellent, rooms fantastic and staff extremely hepful.

Biggest shopping mall downstair

I love this hotel. The service is great and the rooms are nice.

Fantastic hotel and wonderful staff.. it was my first stay at the hotel and I will definitely be back