Overall Ratings & Reviews Yushintei

The staff were extremely friendly and helpful. The property is traditional but tired. Ripped wallpaper, fabric chairs were ripped, and our room smelled musty. We paid extra for a private bath which was lovely but the shower room had mould. The property could be lovely but it needs some work.

Booked the private onsen traditional room. This was the highlight of our trip. Private open air tub was amazing and would recomend absolutly. Hope to be back one day for another visit

A beautiful experience. The rooms were very spacious and nicely decorated. The location was a convenient, short walk from the train station but still remote enough to be serene. Very friendly and courteous staff!

Ideal for a one night stay…. The private onsen was the true highlight….The daily historic sweets set on the table in the room was a delicious welcome. The kaiseki meals the first time we ate them were absolutely wonderful….However….it was hard to eat them twice…Even though they were beautifully prepared-one can tire from fish, mollusks, fish flavored tofu, raw eggs and seaweed, morning and night…They should switch up the meals daily…Also- drinks should be brought to the meal rather than having to ask for water/tea…The staff appeared new and did not reflect the prior reviews of an elderly couple…They may need additional training….a welcome drink (water/tea) on arrival and asking about if transportation was needed to the station would have been wonderful! (We had heavy backpacks and are in our early 50’s-the mile walk (not flat) was an exercise in tolerance. Overall, we truly deem it to be one of the most authentic experiences we witnessed in Japan. And for one night the meals, sleeping on tatami mats, and private onsen would be 5 stars….For two nights-4 stars….the charm wears thin…however, the price is very fair for what you get-and may not be obtainable in the other surrounding ryokans… I wouldn’t hesitate to stay here to have the authentic Japanese experience you may be seeking…as well as having the private outdoor onsen…

From the beginning of our stay, the staff went above and beyond at every opportunity to make sure our needs were met. The food was amazing! They clearly put a lot of time and thought onto the preparation and presentation. The fresh air bath was wonderful and I really enjoyed the onsen as well

My recent stay at this incredible hotel was nothing short of spectacular. From the moment I arrived, I was immersed in an atmosphere of relaxation and traditional elegance. The beautifully designed room exuded warmth and comfort, with cozy futons that provided a perfect night’s rest. The private wooden onsen was the highlight of the experience—peaceful, rejuvenating, and impeccably maintained. The attention to detail in every corner, from the serene lighting to the spotless and modern bathroom, made the stay feel truly indulgent. The entire experience was flawless, blending Japanese hospitality with an intimate and tranquil retreat. I highly recommend this hotel to anyone looking for a rejuvenating and luxurious getaway. I can’t wait to return!

We had a really nice stay, the staff were extremely accomodating and helpful, despite our extremely limited Japanese! The room was clean and spacious, with many amenities provides. Beds were very comfortable, and we slept really well. We'd recommend this hotel for anyone after a more traditional experience

Absolutely loved the experience of having our own private in-room onsen. The staff were extremely nice and helpful even though there was a communication barrier they did everything to makes us feel welcome.

Chambre magnifique, avec le onsen dans la salle de bain extérieure. Personnel vraiment attentionné et agréable. Un vrai plaisir.

Amazing stay! Had the full Ryokan experience with dinner, breakfast, and our own private onsen. The staff was super helpful and delivered excellent service. We had our bags shuttled to the Ryokan from Hakone-Yumoto and then walked ourselves later. We later learned there is an onsen shuttle that may have worked… Something to research.

Friendly staff, amazing room, and great food. Would highly recommend this property.

This is a very traditional hotel: building,condition and service. We were told to be back before 11pm otherwise the gate will be locked. I understand this even though it’s hard if we need to meet friends. The hotel does not keep the baggages after we check out. Very difficult for us because the first day is pouring rain and we could not really travel in Hakone. And therefore, we either check out and take everthing with us or we give luggage’s with form at front desk for luggage delivery with @$9-16 charge when we pick up at station! We decided to check out at 7am with our belongs. I have to say, good indoor outdoor onsen, tatami style traditional overall

Onsen was so relaxing!! Staff was super nice to us and did their best to communicate in English

Lovely place to stay - the staff were super helpful and friendly explaining how to use the on premise onsen via Google translate. Rooms are a bit tired, but clean and comfortable. The Japanese breakfast was delicious and highly recommended. The property is easily walkable from Hakone-Yumato station and has a great view of the river nearby

We had such a nice stay here. It was a real highlight of our trip! The staff was so kind and attentive. And the food--WOW! Our dinner and breakfast was incredible, and only made more wonderful by our private onsen. We only stayed here one night but left wishing we'd booked another night! We can't wait to come back one day. :)

The room was beautiful, our tub was massive and everything was so clean. It was peaceful and the staff were very friendly and warm. I think the dinner we ate here was on of our best from our trip. Their meals are traditional in both ingredients and setting. It was an amazing experience. If you have the hakone free pass, there is a bus stop close by, or take a short 15 minute scenic walk surrounded by canals, rivers and waterfalls to the local station where there are tons of shops and access to all of the amazing activities that hakone has to offer.

very bad service & extremely rude front office staff. it was like they were doing us a favour by letting us stay in their hotel.

The staff was incredibly kind and welcoming. The hotel is older and one set of baths is nicer than the other. The place is older but still very charming and the kind service of the staff was what made the visit very special.

We had a room with a private onsen bath which was great. Breakfast and dinner were provided in a private 2-person room. The quality of the meals was wonderful. The facility itself was a bit old, and was about a 20-minute walk downhill to the nearest railway station. Walking uphill from the station would take longer. The public A-line shuttle bus stops right in front of the hotel.

The personal onsen was wonderful and the hosts were so kind and hospitable! Also, the dinner included in the half-board was amazing; the many courses allowed us to enjoy a variety of foods and all of the dishes were fantastic! The provided yukata allowed us to be more comfortable during our stay, from our room to the public onsen or dinner/breakfast.