We booked a ‘luxury lodge for 4’. Upon arrival, despite the booking being for a family of 2 adults and 2 children staying, the bedding for the pull out sofa bed had not been made up.
The pillows and duvet should have at least been put together, ready to throw onto the sofa bed when in use but I needed to do this myself after a long journey.
The hot tub was so full of chemicals that it caused all 4 of us to have skin rashes and we needed to get out to shower after just 15 mins. I’ve since seen many other reviews noting the same so I’m annoyed they haven’t addressed this issue and do wonder if they follow H&S regs.
My booking receipt noted a check out time of 11am, however the lodge paper work noted 10am. My husband queried this and reception confirmed it’s 10am ‘as ours is one of the larger lodges. Looking at the other lodges’, which it wasn’t and, regardless, my receipt noted 11am for the specific ‘luxury’ lodge we booked so it’s false advertising.
The sofa bed was literally the most uncomfortable bed I’d ever attempted to sleep on; dips down at the head/feet and raised in the centre, creaky, soft, awful.
The bedroom bed was solid but I ended up sleeping in there with my eldest daughter in an attempt to get some sleep before our long journey home.
The lodge gets really hot like a stuffy shed throughout the night so needed to keep all windows open all night.
We can’t comment on the free breakfast as we just wanted to leave following such a disappointing stay.