Overall Ratings & Reviews TM Deluxe Hotel

I booked to stay here for the Friday and Saturday night, it was described as a deluxe 4-star hotel in my agent's booking. I was due to arrive in the morning of Saturday due to my flight arriving at midnight, so i booked for the Friday night also, so i would not have to wait till 2 pm on Saturday to check-in. I emailed the hotel to advise of my late arrival. My flight was delayed and i arrived at the hotel at 5 am, there was no one on reception, i waited 20 minutes and then called the hotel, it appeared that everyone was sleeping behind the reception and they came to the desk. not a secure hotel as anyone could have walked in and they would not know. The reception staff refused to book me in saying booking for Friday night had closed and that if i wanted to book in for Saturday now i had to pay extra . Despite showing my booking details and that i had already paid , insisting she called her manager, which she was engaged in a text conversation with, eventually she offered to book me in about a further 40 minutes, if I paid the 20 euro express booking in fee . Clearly, this was unacceptable as there was nothing professional or express about the service . after 2 hours of negation they eventually let me in the room at 7am the room key would not lock, I was so tired, anyway, I woke up and reported the faulty lock, 3 times, the booking agent contacted the hotel managed who lied about the faulty lock saying i had not reported, this hotel was so bad I left

Do not book here. Sheets were stained on arrival and were only changed the day before we left. Says you get free breakfast which you do not, so they lie. The wifi in he room is awful.

Die Betten waren schon sehr durchgelegen, einzelne Federn der Matratze spießten durch. Da die Reinigungskraft an den ersten beiden Tagen zu einem ungünstigen Zeitpunkt kam und wir verneinten, hat man auch am darauffolgenden Tag nicht sauber gemacht, obwohl wir da nicht im Zimmer waren. Es gab nach 3 Tagen auch nur 1 Paket Handtücher nach, obwohl wir alle auf den Boden gelegt hatten.

The room was nice. Breakfast was okay, but there could be some better coffee

I'm very disappointed. Instead of delux room they wanted to give me regular standart. Bathroom was awfull. It was not a delux bathroom, I guess some economic. The table on a balcony was a kid table. The restaurant is more look like the dining room in the pension. Swimming pool rather for kids. They do no thave a good view. It is not high building.