I showed up and they told me I hadn’t booked. I showed them my hotels.com confirmation email and receipt. They said they never received the payment even though I had the receipt. They then made me pay for a full room which ended up costing more than what the room I booked online was. I also had bed bugs bite my legs during the stay.

Rachel

2.0

/10

Reviewed 427 week(s) ago

Hotels.com verified review

DO NOT STAY HERE. First of all there is construction-constant loud banging and sawing starting at 8 AM. The bigger problem is the dishonest staff though. I booked the room rate for breakfast and asked for breakfast. They said it wasn't included in my room rate. I showed them on the hotels.com site that it was. They said unless hotels.com would call them they would not give me breakfast. So I wasted my time having hotels.com call them. Hotels.com did call to verify that yes my rate includes breakfast. They still refused to give it to me and said just "we don't do that." Yeah this place is cheap and could be fine otherwise, but in 50+ countries I've never had a hotel or a hostel just be flat out jerks that way.

Ben

4.0

/10

Reviewed 428 week(s) ago

Expedia Group verified review

This is a great hostel but beware! there is building work going on at the moment which I didn't know about before booking and paying. The room was very clean and comfortable as was the bathroom. The staff are friendly and helpful, although the wifi is not great - 4g was much faster. It's close to everywhere, walking distance to shops and a short tuk tuk ride to the centre 400rs. I'd have given this 4 out of 5 but like I said there's building work going on to expand the hostel. If you're just using this as a place to sleep at night then it'll be fine. If however you like the option of returning mid day and escaping the mid day sun you won't get any sleep due to fairly frequent hammering, angle grinding and drilling. I say this as I think it's only fair to let people know before they book.

Shelley

8.0

/10

Reviewed 430 week(s) ago