Overall Ratings & Reviews Holiday Inn Express & Suites MCKINNEY - FRISCO EAST by IHG, an IHG Hotel

Great

The pool was not open, had a licensing issue from the city but this was never disclosed prior to booking or before arrival. The pancake machine was also broken at breakfast. Limited options otherwise. We left hungry. We specifically choose hotels for the pool and breakfast options so we were very disappointed.

The Staff members were Very friendly accommodating.

Friendly Staff, Comfortable Bed. Pool was closed for maintenance and pancake machine was out of order.

Actually the staffs are friendly, when we checked in, the nice front desk girl, she told me they will not do room service if I don't ask before 11am. I do think that's an environment friendly concept. I planed to stay 4 nights, I just need to call them once. So, after two nights, on the 3rd day early morning before we leave, I told the front desk please clean up my room and change towels. She was on the phone but she took notes for me. But, when we came back almost midnight. Obviously they did not come. I don't want to call in the midnight so we continue using the old towels anyway. Good thing we don't have the habit to throw towels on the ground. I always hang them up and usually at home I wash my towels twice a week. I am able to use the same towels three or four days... anyway. All the other things I have nothing to complain. But they should not forget the room service after customer required. Only because of this, my good feeling for this hotel fall down to just soso.

Very solid property, great room, great location.

The room was fine. Breakfast was not very good and they didn’t get it stocked. The pool was closed for the season which is strange for June.

The first room smelled like sewer. The front desk said they had a lot of “workers” that book out these rooms. I was given a better clean room on the 3rd floor.

Room was musty very humid and wet. Poor A/C unit

Convenient location in safe suburb. Pool is not operating which would be good to know before booking if you are traveling with kids. Wifi is poor, so it's also difficult to work online.

It wasn’t that clean and room had a slight smell.

We booked a room online, somehow it got booked for the wrong date. We came from an hour away because our home got hit by a huge storm and we were without electricity. Property manager informed us that there were no rooms available and I was not eligible for a refund. It still lets people book for the correct day and we were told that they didn’t want to rent those rooms out. So we left and found an even better hotel for better price just right down the road. I still never got my refund and they were no help. We had family staying there as well but it didn’t matter to them.

Reserved a larger room with a sofa bed which was not available on arrival and we were not compensated in price. We were still charged for the more expensive room. Juice machine a breakfast leaked every morning. Pool closed and the temp for the season, it is June and 90+degrees outside. Washer broken and the front desk attendant could not fix nor did she return us the money we had already fed the machine. Mold in the bathtub grout.

Spacious room with good amenities for a business trip. Good breakfast buffet. Kind staff but sometimes no one was visibly around when I went by the front desk. I was there 4 nights and housekeeping never came to my room. I learned later that I could have requested it but wasn’t told at check in.

Everyone had to wait to check in. It's June and the pool was closed. The usb plugs didn't work. Half way through my shower I lost water pressure. I won't stay here again.

Excellent! Super clean. Bed so comfy, slept right through tornado sirens!! It was a great stay and the staff was super friendly.

Everything was great except the pool being closed!!! My granddaughter was looking forward to swimming and they had no permit but advertised a pool

Friendly service and clean riom with plenty of space.

Hotel was nice. The bed was soft and comfortable.

The property was well kept. Will stay again