Not enough staff at the pool area to take drink orders, same of an evening with drink orders Flat atmosphere too of a day, appreciate it’s a relaxing hotel but needs more atmosphere

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What can I say, I’m in the hospitality industry and this hotel took customer service to another level. The staff is the best part, everyone is so nice. They always very attentive and even learned my daughters name and so attentive to her during breakfast and dinner. I’m so picky to where I stay but honestly I have nothing bad to say, amazing amenities, the room was comfortable and had the best ocean view and waking up everyday to it was beyond incredible. Definitely one of the best stays and I’ll come back again.

Beautiful hotel, very clean and modern with delicious breakfast. Large rooms. Close to bus stops and the beach. Very friendly stuff.

Best

staff was very friendly and helpful.

Excellent staff and resort. Fantastic food and extremely clean everywhere. Our third visit- credit to Hipotels

Great hotel, superb staff and food (both dinner and breakfast buffets excellent), but very surprised how they have such a dangerous slippy surface around the pool area. I even saw one of the life-guards slip near the pool. I nearly had a bad fall. I noticed, like myself, guests tended to walk on the grass next to the hard surface to avoid slipping. They have some signs up saying it is slippy but this should not be necessary in a five star hotel. Definitely not suitable for older people. Bed was really comfortable, linen excellent and bathroom a pleasure, with great bath and instant hot water. However, I stayed in a suite and was very surprised it did not have tea / coffee maker (and breakfast buffet only starts at 8pm so no coffee before that), and only ONE bottle of complimentary water. No water available in sauna area either. Also the black-out drapes are very light, with no proper curtains, so the room is fairly bright in early morning. But really quiet at night. You can hear the techno music from nearby mega-club during the day, around the pool area, but not in the room. Surrounding area is not so nice, as many cheap restaurants, bars and party goers. Also very disappointed the pool is not open until after 10 am and closes at 7pm. Loved the sauna and steam room but lots of glass doors in spa area which only open one way but no signs saying which way they open so ended up bumping into them. A great hotel overall and comfortable stay but surprised by some things.

First room smelled of cigarette smoke, so I requested a different room. The cleanliness and condition of the 2nd room and hotel more generally were good. Bed/pillows were not particularly comfortable. Hotel had some good staff. Quality of food at breakfast was mixed, but there was always something nice to eat/drink, including delicious freshly squeezed orange juice and a good selection of fresh fruits. Good evening entertainment. The beach is near the hotel and is lovely for swimming. However the hotel is in the center of a party area (being right behind the Megapark) and there were some very seedy characters around and some antisocial behaviour in the daytime. Some people on the beach in front of Megapark in the day were clearly under the influence; men urinated on the streets; pavements had vomit and human excrement. At 1am one morning a police helicopter was circling the area.

We spent 6 days at this wonderful hotel, which surpassed our expectations. The hotel is located a short walk from the beach, however this area is better suited to young people as it gets very lovely from early evening onwards. The hotel itself seems very new and is constantly being cleaned. Rooms are spacious and well air conditioned. The dining was exemplary. There was an incredible choice at breakfast and dinner - with multiple food stations catering for all tastes. Sushi, caviar, king prawns, steak (available most nights) and a fresh fish grill made for a great variety of meals. It was probably the best hotel buffet I've tried. I normally prefer a sit down a la carte experience, but this really was very good. Staff were attentive and friendly, with waiters at hand around the pool to take drinks orders. The pool is salt water, and probably a little on the warm side. It opens at 10am. Another plus point was that the hotel does not allow people to reserve sunbeds by putting towels on them - something that can often spoil a holiday. We are early risers, but there were always beds available long after 10am. The pool area was quiet and very relaxing. The Heaven Bar on the 7th floor is a lovely place for a sundowner at the end of the day (open from 6pm) and there is live music every night. Highly recommended, even if the surrounding area isn't that great.

Beautiful hotel and pool area! Great service and amazing food!

Great hotel, friendly staff

Clean and decent sized rooms

Throughly enjoyed my time at hipotel in Palma. Room was really nice and very clean. Pool was amazing, we spent most of our time here. Too top it off the hotel suprised me with a birthday cake in my room. Thank you! Best stay we have had so far.

Les points que nous souhaitons partager pour les futurs potentiels clients : - Établissement à la hauteur de ses cinq étoiles - Arrivés à l’hôtel avec un verre de bienvenue - Intérieur et extérieur propres et bien aménagés - Une piscine dédiée pour les clients du Hipotel Palace et possibilité de vous rendre dans les deux autres piscines de Hipotel Gran Playa de Palma - Petite piscine pour les enfants - Espace de jeu pour les enfants et animations - Petit déjeuner excellent - Nous avons pris la Suite coté mer, superbe - Établissement à quelques mètres de la plage et de nombreux restaurants - L’établissement a une servitude, réservée pour les clients, afin de vous rendre sur la promenade située en bord de plage - Excellent qualité, prix Bien évidemment que nous conseillons cet établissement

Superb hotel, lovely facilities & excellent food. Hotel is very clean, staff very helpful & rooms of a very high standard. Hotel is a very short walk to the beach, although it is worth noting that in them summer months this beach area can be busy & noisy with young groups as the hotel is close to the MegaPark.

The hotel is 5 star and lives up to the 5 star rating. Inside the secure perimeter it is without one of the best hotels i have stayed in around Europe, and a i have stayed in a lot. Food was great, Very clean. Staff attentive. Pool was grand however the hotel is situated right behind Mega Park and entertainment centre and the location was horrendous. Drunk and high on drugs youths and 20's, all German and a very scary area to pass through. As a family we avoided the area after dark as there were so many drunk people. Bottles and cans everywhere. Not sure if it was just a bad weekend or not but the area is dangerous. Just be aware, The hotel however, couldn't be faulted.

AMAZING AMAZING AMAZING, the hotel is fabulous, the staff are fabulous, the rooms are fabulous the cocktails and food are fabulous. I want to say thank the Front Desk staff, who all of them were extra great, George was lovely and noticed that it was my birthday the day I was checking in. I was only checked in for less than 24 hours but I really would love to come back later in the summer and just enjoy everything on offer

Rooms were clean, pretty certain i saw a jacuzzi on the out door balcony advertised when i selected my room but i didn’t receive that did not make a deal about either. Aside from that, everything was great breakfast buffet was excellent, pool was peaceful, hotel property was very clean, beach was area where hotel is located isn’t the greatest but the island is easy to travel around. All staff was friendly and kind.

We had a wonderful stay here. The hotel is clean, bright and spacious. The staff are very friendly and go out of the way to assist. The food choices are amazing! The pool area is lovely and it wasn't too busy during our stay. It was such a relaxing holiday. The only thing that could have made our stay a bit better is if there was tap water available in the lobby or another area, that guests could help themselves to. Apart from that, it was perfect and I would recommend to others.