Overall Ratings & Reviews Sagamore Pendry Baltimore

Great Hotel! Awesome pool and amazing customer service!

The hotel is beautiful! The concierge was amazing!!! Such a fabulous week at the Pendry.

Beautiful hotel. Great location. The big thing that we noticed though was that bartending staff at the front bar were very rude and unfriendly. Not sure why, and it’s a hotel where guests are spending and tipping a lot of money on food/drink, but there was an overwhelming feeling we got where every drink order or request was an inconvenience. We did not reach this conclusion due to one interaction or one bartender. It was basically 3-4 bartenders over the course of 4 nights (two separate weekends in the same year). We did find staff at the pool were friendlier (and they were hustling in 95 degree heat!). I want to give them the benefit of the doubt and the best explanation I could give is that maybe they are under a ton of pressure from management and maybe also deal with a certain clientele that doesn’t treat them well, so they adapt accordingly? It’s a shame because the whole place is super cool and designed extremely well. But if your staff is going to make their guests afraid to sit at the bar and order a couple drinks, that kinda defeats the purpose of wanting to spend money at such a cool place. My fiancé and I have been all over and have drank at some of the best bars and some of the worst. Yet we always treat our bartender well and tip well. I can honestly say we’d never seen anything like it. Change the culture among the bartenders and we will gladly return. If not, we’ll take our business elsewhere.

The location was great, near shoppers and dining and with the breeze from the habor. The pool had next to no shade and ran out of lounges and even towels. We sat at the bar to get some shade and a seat when we got out of the pool. The concierge and desk staff knew very little about the area, attracts or ,unchanged of any thing but they were nice.

Gorgeous property; excellent staff

Everything was good except the pool bar. It took over 2 hours to get 1 drink and one meal. I asked about it 4 Times

Beautiful property in Fells Point, Baltimore. Very expensive.

Amazing as usual! Friendly helpful staff! Pool staff were great! Thoroughly enjoyed my birthday get away!

Great property, beautiful amenities

Such a beautiful place inside and out. Unique layout with the open air courtyard and pool deck that juts into the harbor. Staff is awesome.

Great place for staycation.

This property is amazing and the staff was amazing as well. The only reason I did not give a 5 star is because my credit card was triple charged and I am having issues getting the charges removed. However, Matt the manager assured me he would ensure the charges would be removed.

Great hotel absoultely stunning qnd the people there so nice

Excellent!

Best location for wedding reception.

Everything was outstanding!!!

Absolutely stunning property. Rooms are beautiful and CLEAN. The hotel itself is gorgeous and so well designed. This is our third stay and we will continue to treat ourselves to this wonderful luxurious hotel. The staff is extremely friendly and helpful. Can’t wait for our next stay!

The best hotel hands down in Baltimore

Fantastic Hotel, and Great Staff.

Loved the property!! Clean and the staff was very professional. Very cozy!