Overall Ratings & Reviews Caportigia Boutique Hotel

This stay was part of a surprise trip to Sicily for my husband’s 40th. I had high expectations for this hotel given the reviews and the images. Sadly it was a let down. Parking was free street parking, thankfully this was easy. The walk to Ortigia was a simple 10 mins. Beyond that, those were the only real pluses. Our room was right next to the lift (203) and was pretty tired. Mould in the bathroom, peeling paint and not a single mirror in the bedroom. Just a mirror above the sink, so no chance to check your outfit. It also has one of those old fashioned hair dryer units on the wall to dry your hair but is sadly so weak you could be there several days before your hair is dry. We had come from a 4* in Taormina which had basic amenities you come to expect from a hotel - an actual hair dryer, dressing gowns, slippers and a steamer. None of which was present at this hotel. The worst thing though was the constant dripping sound from the air con unit. For me this wasn’t the soundtrack to a good night’s sleep. Sadly this wasn’t the hotel experience I wanted for my husband’s birthday. I suspect there are better hotels in a similar price bracket.

Superb hotel, the staff were magnificently helpful. They assisted with restraunt advice and booking, airport transfers, points of interest. Hotel was a very short walk to old town and in a great place for places to eat and drink. Would highly recommend

Modern hotel with very nice rooms, very well located for many nearby restaurants and short walk to Ortigia island. Limited facilities circa 5 star hotel.

Wonderful hotel located on the edge of the historical section and near the Greek ruins. Friendly, caring staff, clean, modern, comfortable room, quiet, easy car parking on street. Great breakfast buffet too.

The staff were lovely, the breakfast was good. Great location to walk Ortigia.

This is a chic, well-appointed hotel with charming rooms in a central location in Syracuse -- situated between the enormous Greek ruins and the charming old Roman section of Ortigia. The rooms are clean and elegant, with creative decor, comfortable beds, and modern bathrooms. The lobby is bright and cheerful. The attached dining area is large and airy, offering a large, many-option and reasonably-priced buffet breakfast. The staff are kind and helpful. My only suggestion to the hotel is to offer in-room fresh water in pitchers or reusable glass bottles instead of in single-use plastic bottles.

Perfect location in Syracuse, walkable to Ortigia & great restaurants!

Staff is very helpful. Wonderful restaurant recommendations and great help with parking which can be difficult in the area. Great location…lovely vacation!

Elegant and spacious with excellent service in a great location. Easy to drive to with a short walk into Ortigia.

It is excellent hotel, highly recommended

We enjoyed our stay. Not sure it is a 5 star hotel but definitely 4! The room had high ceilings and a tall window looking on to a courtyard. The bed was comfortable. Everything to Ortigia was within walking distance. The roof top patio was a lovely addition and we enjoyed reading and soaking up some sun .. in November which was lovely. The staff were friendly at reception and the breakfast was decent.. particularly enjoyed the coffee. The one thing that we found rather cheap for a 5 star hotel is the minibar offers water complimentary on the first day but after that there is a charge. When a reputable guidebook strongly says don’t drink the water particularly in Siracusa, due to old pipes… ( there definitely was hard water at this hotel with some iron) then it would have been nice to have had water each day.. included!!

I was so disappointed with this "Fancy" hotel. The location was great and easy to find. When we got to the lobby, the hotel looked clean and nicely decorated. Check in was easy. We got to our room 205 and it was nice. We immediately noticed some water damage on the ceiling in the bathroom areas and closet. Didn't think much of it until that night it started raining..As we were sleeping around 3am, they was water coming out of the bathroom ceiling. It was so bad that it sounded like someone had turned on the shower. My husband quickly got up and started to hold the trash can under. I ran down to the lobby to get help, and the whole lobby was flooded. The older guy at the reception was in the phone. Once he got off I asked to call the manager and help us out. He just said "I don't know". Next morning, we went down to talk to someone else and got no help. We explained that basically we had to use all our towels to stop the water. The lady at the reception said to me " we are on code red and this is not hotels fault". I was pissed and finally told her that I wanted her to tell her Manager that I'm not paying for the night and this unacceptable. She said she would talk to her manager. Then she came in our room with house cleaning and brought extra towels. She also took pictures of the areas that were leaking. Second night it rained again and we complained again. Eventually, they did not charge us for the first night and discount the second night.

Very nice hotel, well situated. We were in the Deluxe Room with a private patio and a Jacuzzi. Service was over the top: thank you! If you are a bit patient, you ‘ll free parking next to the hotel.

Staff are very friendly, helpful and professional.

The staff were lovely and the location is fairly good, however it does not feel like a 5 star hotel - felt a lot closer to 3 stars or maybe 4 stars at a push. It just felt a bit dingy for the price unfortunately, there were lots of dark marks on the wall in the room, unexplained yellow staining in the wardrobe, also noticed some bubbles in the wall in the bathroom so maybe some condensation, and the tap was also really limescaley and needed a good clean. There was also no bath and no other rooms with a bath when we asked, which is not the biggest issue but would've been good if it were clearly stated there were only showers. We were in the junior room which had the bed on a separate floor to the bathroom/living area which wasn't ideal but not the biggest issue overall, just wish that had been clearly specified as the pictures didnt make it look clear that was every room and we were told there were no other options without the separate floor when we asked. The included breakfast was also a bit disappointing. Not really any hot food included (you can get a portion scrambled/fried eggs made to order), everything else is just various cakes and bread which is okay but not really what you'd expect for 5 stars. We ordered from the a la carte menu on one of the days to see if that improved it, but the avocado we received was really underipe and unpleasant so we didn't attempt it again. Not a bad hotel but given the 5 star price point it didn't really deliver

Great service and outstanding breakfast.

Room small with misted, opaque windows. No view. Nice bed and bathroom. Storage just about adequate Very polite and helpful team Close to Ortigia, marina and transport facilities

Hotel was very beautiful in a great location close to Ortigia. We had a great stay and the staff was very accommodating.

Everything was what you would expect from a 5 star Boutique Hotel.

Wonderful hotel to stay in. Stayed in our own little guest house with everything you need inside. Nicely decorated comfortable and clean. Breakfast was top notch as was the service. Would stay with them again without hesitation