A great hotel but had an issue with ordering wine at the restaurant. On the mobile app menu we ordered a French Chardonnay and it turned out to be 2007, way too old. It was oxidized and we told the waiter who referred us to the sommelier who agreed. We ordered a replacement but when we checked out they charged us for the wine we did not drink. That’s not acceptable and they should not be selling this vintage of white wine, way too old.

Everything! The staff were attentive, the room was immaculate and the food was sensational.

Wonderful

Generally good.

So zen and relaxing, really amazing beautiful property.

Absolutely stunning. Service is top quality. Views are incredible. Highly recommended.

Highly recommend to anyone who wants an amazing experience. The room was spacious and clean. The beds were confortable. The staff attentive, nice and polite. The food was delicious. 10/10

A very nice hotel with a gorgeous environment. The open-air bath is excellent, and the entire atmosphere is calm and relaxing. While the staff speak limited English, it’s clear they are doing their best to provide outstanding service and a memorable experience. If you’re driving, be sure to follow the address from Google Maps rather than the one listed on Expedia. I was misdirected and ended up driving an extra 15 minutes through narrow residential roads in the area.

Excellent ambience for private onsen. Staff are very friendly and some of them can speak English.

Great food, amenities, atmosphere, and service! If you have a food allergy please make sure to remind them right before the meal. They forgot I had an allergy and I ended up needing to take medicine for it. Worked out ok for me but could have been a lot more dangerous for others. Other than that everything was PERFECT though!

The property is modern and quiet; perfect place to wind down from the hustle and bustle the Tokyo and Kyoto/Osaka leg of our trip. The hotel kindly picked us up from the Hakone-Yumoto station via shuttle. Our first kaiseki experience was phenomenal and the staff was very accommodating to the last minute dietary requests of our group. One of the nights, we were accidentally served venison instead of beef and would not have noticed unless the staff hadn’t apologized and asked if we wanted to be served the beef. Having already finished the course without notice (the venison was delicious) we declined since we were getting pretty full at this point. Naoko provided lovely spa services. Thank you so much! Our room was on the 1st floor and it was perfect; nice and spacious. My only critique is the smell within the corridor of the 1st floor. It smelled a little damp/moldy, but very minor inconvenience. Overall, a lovely 2-day stay.

Wonderful experience a superlative modern property with exceptional staff.

Very reclusive area. Close to nature but far from everything else.

食事大変美味しく又行きたいと思います

ホテルの雰囲気、部屋のデザインは素晴らしかったです。部屋から見える景色も楽しむことができました。 ホテルのスタッフの方も感じが良いです。 でも、残念なことがふたつあります。ひとつは、アメニティが備えられてないことです。部屋にあったのは、袋に入っていないコットンと綿棒だけ（大丈夫かな？）。ヘアブラシもシャワーキャップもヘアゴムも髭剃りもなし。髪の毛が濡れても櫛でとかすことができないので温泉に入るのをあきらめました。SDGsの取り組みだということですが、予約の時に言って欲しかったな。 もう一つは、小皿料理の一つが、二人分一つのお皿に出てきたことです。同じテーブルを囲んでいるとはいえ、他人と小さいお皿をつつき合って食べるのはなかなかむずかしい。相手の方に気を遣って少しだけ箸をつけたものの、相手の方もちょっと戸惑っているようでした。 残念でした。

貸切露天風呂を初め、温泉を堪能させていただきました また、キャリーケースの件で，大変ありがたいサービスをしていただき、ありがとうございます。誕生日の花，写真も嬉しかったです また，ぜひ伺いたいと思います

部屋風呂、大浴場、貸切風呂があり 風呂好きには最高のお宿 食事も美味しかった また利用したいです

清潔感があり、ウェルカムドリンクやお部屋、ラウンジのフリードリンクは充実してる。 大浴場の露天風呂もとても良い。

Wonderful experience. Impeccable service and fantastic location with great views. Serene and tranquil.

昔一度利用しましたが　リニューアルして変わらず　お部屋、温泉共に　とても良かったです。ただちょっと困ったのが　スパで疲れを取ろうとマッサージをお願いしたら、今まで経験したことないくらいの弱い力。まだお若く可愛らしい頑張っている子に　何度も強く、、と言えず。やっぱりホテルでやっていくには指導側もきちんとチェックや確認をしてお客様のお相手をさせるべきでは？と　若い方ではなく、ホテル側、スパの責任者に疑問を感じました。フロントに言って３０分くらいベテランの方にやっていただく対応をしっかりしていただけたのは感謝です。　でもそれだけ一泊二日の中でお時間をマッサージに長く使ってしまいました。今後の改善に期待いたします。ありがとうございました。