Overall Ratings & Reviews Ortea Palace Hotel, Sicily, Autograph Collection

There were ants in our first floor bathroom. They sent someone to clean and take care of them. They essentially just left them on the ground dead. Hotel was nice. No complimentary bikes to use per website. Pool can only be used with kids 2 hrs per day allotted time.

Had a wonderful time in Syracuse and Ortigia

Wonderful hotel, great location

Beautiful location. Friendly staff. Elegant hotel.

The staff were charming. They made the stay feel very special

Hotel was absolutely beautiful! Perfect location. Staff was very friendly and professional. Drinks & dining fantastic. Can not wait to visit again nect year! Thank you again. With sincere wishes Joe & Edie Hayes

Great place and staff. We definitely are going back there, next time in Sicily

Lovely room. Friendly staff. Restaurant, bar and reception large but lack character. Could be improved.

During our 3 nights in the hotel the air conditioning system didn't function, there was a thunderstorm that flooded our room and the entrance door to our room wouldn't lock when we exited the room. The hotel/ Expedia did not adequately compensate us for the inconvenience. The hotel is beautiful, well located and very comfortable however.

Great location, very friendly staff

Staff was incredible! Gianlucca, Sylvia, Allesandro. Breakfast was fabulous. Highly recommend this hotel.

Amazing property in the best location for the island.

The best (perhaps the only) luxury hotel in Ortigia. Excellent location on the sea within walking distance to the everything. Very nice rooms. We had a Garamond Jr. Suite. The staff is super friendly and sleep good English. Service was excellent. The buffet breakfast was very nice (€50 if you prepay it). Valet parking available (€40). The only complaints we had were that the pillows were not comfortable, the mattress was super firm, there was no comforter (only a thin blanket), and that may things were not functioning. For example there were two awnings in our balcony and one could not be opened. The pool has pretty mosaics but no chairs to rest near the pool. Hamas/steam room and some of the showers didn’t work. The pool has nice chairs inside the pool with spa jets but none of them worked. Still in spite of all that we would defiantly stay there again since it’s the only luxury hotel in town

It’s a wonderful hotel. You should be very proud. I will definitely stay again

Amazing historic hotel with excellent service.

Beautiful historical building with common areas that have a “wow” factor. Room was specious and had a view of the water. Everything on the island is walkable. Enjoyed being in proximity to the market and shopping. Only minor piece of feedback was this was the one and only hotel during our trip to Sicily that did not provide complimentary breakfast. Seems like that could be considered given the price of the room.

The hotel was top notch and I would highly recommend it for a great vacation destination. I was highly impressed with the accommodations, incredibly helpful staff and amazing food offerings.

Construction below our window at 7 am woke us up every morning.

Beautiful property, highly recommend

A charming and friendly hotel