Hello please help me with a refund for this. I am unsatisfied with my stay. To begin the app was not letting me reserve and the night was 30$ I had to use my computer and then it charged me 40$. Basically 10$ more expensive just because I was not able to use the app. My app was having issues last night as I was trying to reserve a room. After hours of trying I was able to reserve this place. My room was dirty. My pillows has gum stain and the sheets had stains too on them. I have picture. There was no towels or shampoo to use for my shower. Looking forward for someone to help me with this refund thanks.

The property is totally over price and the building is old, the bathrooms and the toilet extremely small

The área surrounding the hotel seemed unsafe. Too many alcoholic homeless individuals about a block away from hotel.

The only thing we didn’t like, was the location. But all in all, our experience was really good

O ar condicionado central estava estragado e nos disseram que deveria ser consertado até o dia seguinte, o que não aconteceu. Depois descobrimos por outros hóspedes que o problema estava acontecendo há semanas, e o Ibis mandou uma mensagem avisando apenas horas antes do checkin (provavelmente para não ter cancelamentos). Além disso, foi oferecido desconto para os hóspedes pelo inconveniente, mas apenas para aqueles que tinham feito a reserva pelo site próprio do hotel, ou seja, quem fez por outra plataforma saiu no prejuízo, mesmo o hotéis.com tendo me dito que faria o reembolso caso o hotel emitisse alguma nota dizendo sobre o problema, mas o Ibis apenas ignorou. Para completar, estávamos em 2 quartos e em um deles o teto do banheiro estava cheio de mofo. Simplesmente absurdo para um rede desse porte. Nunca mais

The peoperty was out of energy for a while

It was very good. Simple, affordable, economic and easy.

This hotel stuff is unprofessional. They can't speak English and they have not enough security. Someone robbed me in front of hotel and they didn't call police even they don't want to problem with police. Also rooms not clean. So noisy hotel. Don't hope to see "ibis standarts" for this "hotel"

Excelente atendimento de guichê e em especial no café da manhã. Os protocolos contra a disseminação da covid foram rigorosamente seguidos.

Incredible customer service.

Excelente, o hotel segue perfeitamente as normas de segurança e limpeza conta a Covid-19

Recomendo a todos nesse momento de pandemia, hotel segue todas as recomendações dos órgãos para prevenção da covid 19.

I was assaulted in this hotel and had to seek help from the local police. The staff were awful and unhelpful and all of a sudden couldn’t speak English when I needed them to. My room wasn’t made up once for the duration of my 12 night stay. I am so disappointed as this ruined my whole trip to Brasil.

I wasn’t able to sleep, had to leave on the middle of the night due to the guess in the same room arriving drunk and due to extremely loud snoring. After speaking With the front desk he didn’t even said that he was sorry, just letting a unsatisfied guest leave and look for A room Elsewhere.

i really liked the place. convenient location. nice, basic breakfast..24/7 cafeteria...the room was small, but adequate. the only drawback was that there were no safe deposit boxes

No drower, small room. No refrigerator. Location good, modern., clean. Breakfast not included.

I like the cost benefit. I don't like the location, too close to poor area.

The place is great location easy to go anywhere in São Paulo, the receptionist they are great with good energy, made me feel very welcome.

The Hotel is very nice comfortable easy to access and the receptionist Rosely she was very helpful and friendly.

That was great!