Overall Ratings & Reviews Robinson Rancheria Resort and Casino

Convenient

Perfect for what i needed. Staff was helpful and kind.

The best place for a good time and the beds are AMAZING and SO comfortable

Everyone was helpful and friendly. Very clean property. Loved the room.

Very basic hotel but clean

There was issues with payments . I was told I would get my refund but because of my banks I may not. It’s been pending for over a month

Staffing was slim and dining options limited. Slots had poor returns.

Wasn’t told when reservation were made that I’d be charged 100 on my card for deposit and if I didn’t use my card I needed to give them 200 cash! Outrageous. Still waiting on my refund on my card

We usually avoid staying at casino hotels if there are other alternatives, as many allow smoking and one is in the proximity of the casino, which usually means walking right through it to get to the front desk, etc. That isn't the case with this casino hotel. Check-in is off to the side as one walks into the building, as is the elevator (yes, one, but it was never busy - we were there Wed. to Fri. - maybe it's more in demand on the weekend, but we couldn't say). What passes for a full restaurant is only open Thur. through Sun., so what looks and functions much like a combination deli - pizza dispensary is a little limited with its options. There are a few restaurants in the area, though it's a bit of a drive. The same would be true for other lodging facilities in the Upper Lake area, so there's no good way to improve on that. It's a small town environment. Our room(s) were clean and comfortable. We stayed in standard king(s). I add the "(s)" because we experienced a not-so-minor-glitch during the first night. The typical wall-mounted unit failed to respond to the thermostat setting and continued to heat until we woke up in the night because the room was 84 degrees. We switched off the heat and turned on the A/C, which cooled the room off, but it continued cooling, as before, so it was brisk until we woke up in the morning. So, we switched it to heat, which was effective, but not energy efficient. They switched rooms for us. The second room was fine. We'll return again.

nice place

The rooms very clean bed so comfortable so I got a pretty good night

The staff and especially the security were very polite, helpfully,and vary insitefull.yr hr department did a really good job with the staff these ones are keeper please don't change a thing😁👍 I'll see you next week.i appreciate you Robinson

only had 1 snake bar.

Overall experience is great, room was clean, and request for more pillows was immediate.

Ok but the no smoking in a casino thing is really dumb

We were 3 people and Bathrooms Towels were for 1 person, asked assistant for TV then I was told by the front desk if I didn't figure out myself to call them, nobody came along with me to teach me how to do it, I am always visiting them, seems like no improvement at all about Hotel Service,

All employees were helpful and friendly.

people

Nice rooms and comfortable bed

Service was not friendly like we were an inconvenience