Overall Ratings & Reviews Home2 Suites by Hilton Olive Branch

One of the lamps didn’t work, the window was very dirty, the bathroom door did not latch.

Everything was great no issues

Good job

Low in soap an tissue carpet was dirty

For it to be Mississippi, I don’t expect much. Housekeeping sucked but overall a good stay!! Need more southern hospitality ❤️

The breakfast wasn't good

We checked in and went to the room. The room was absolutely disgusting! It smelled like urine and was nasty! I asked to be moved and they told me there was no rooms. I immediately checked out and went to another hotel. Horrible!

Our microwave was broken. The pool heater didn't work. The waffle maker was broken but it just looked like it needed to be cleaned and staff didn't want to clean it. The oatmeal was not placed out at breakfast. Attendants were not quick to refill the items. They were not filing the fridge with chocolate milk, just white but they had chocolate bc I had to ask for it and she gave it to me. We had really noisy neighbors that played Hispanic music loud all night. We needed a cot and they didn't have one for us. We didn't hand linens for the pullout couch and had to go get them. She wouldn't give us 2 blankets only 1. The breakfast staff was rude and I overheard one day to another that they wanted to quit. The facility was nice , it just is not being kept up by staff well at all. I paid a lot for this room and was disappointed.

Room was very spacious and clean. The bathroom could use a ventilation fan especially if you like hot showers.

The property was clean and the service was very good

Great location!

Very nice place to stay it’s like a home away from home will visit again

The carpet in the room was gross. There was almost no water pressure in the shower and it was gross as well (but the water was hot at least). The motorized window coverings didn't work well and the light switches and thermostat didn't work. The AC/Heater unit sounded like it was about to fall apart. The bar below our room was noisy until they closed at 3AM. Almost everything in the breakfast area was broke. The staff was friendly, which is pretty much all I can say other than the room itself was a decent size.

We loved the suite with a kitchenette. It had plates, cups, silverware, a knife and even a cutting board. There was a microwave and almost full sized fridge. The only sad thing was the water heater for the pool was out and we weren't able to swim. Breakfast was delightful!

Easy

I hate leaving bad reviews but this hotel experience was awful. Filthy, smelly, no a/c in the hallways and elevators, mold on the shower ceilings, ice machines were broken, the breakfast was a joke, I was given “damp” clean towels, and I was accidentally charged a large amount of money upon checking in that I had to contact the manager after check out to handle. Do yourself a favor and do not book here unless you want to be let down when you’re craving a waffle but you go downstairs in the morning to find the waffle iron is broken.

clean property and friendly staff

My family of 5 stayed for two nights only because there were no other hotels available. The key card machine was down so they were unable to give us a key to our room which would not have been bad if there was someone at the desk to let us in when we needed to. I had to wait ten minutes for someone to show up to be let in my room on the 2nd floor. The breakfast was bad: squished bread wrapped in Saran Wrap, spoiled pancake batter, cold coffee, and warm milk. When we checked in there were women in the office talking loudly and saying how they were ready to go home. The room was clean but the bathroom faucet was broken and the bathtub had a chips in it. If I was able to find a different hotel for us to stay at the second night I definitely would have. I will not stay the night at this one again. The worst home 2 suites I have been too yet!

Outside looked very nice! Once inside, it was awful! Huge spots on carpet in halls, room and the bathroom floors were dirty! Key system did not work so someone had to escort you to your room and unlock it each time you entered/left. Terrible!!!!!!!!!!

The front desk did not tell me until after i checked in that the key cards did not work and a staff member would have to let us in our room everytime. The door didnt latch good enough for me and was able to be push in alittle. I decided I did not feel safe staying there with those conditions and left. They should have disclosed the key card issue before i checked in and wasted my money.