The staff (Kamal, Saba, Sousou, Fatima and Rama) were incredibly kind, friendly and helpful. My family and I had an excellent time at Riad Gallery 49. The facility was very clean and felt like home. Lots of personal touch. No matter what time of the day/night you arrive back to the hotel, the tea and Halva is ready for you.
The only reservation was parking, which is not a unique to this particular facility. Other Riads have the same issue. Parking in general is a problem in many cities in Morocco.