This is a well run hotel with excellent staff who are friendly and helpful in every way. The rooms are clean, the beds are excellent, the restaurant is well run and extremely reasonably priced with very good food. The backyard garden restaurant tables are a wonderful sanctuary. OK, the facilities, while very well maintained, are not new, and for that reason I give it an overall rating of 4 stars, not 5. and by the way, the room prices are quite competitive, especially during a busy convention week at the Koln Messe.